Community Action Plans

Making a difference near you

Welcome to your Community Action Plan

At One Manchester, we’re changing how we work so we can better support our communities. Over the past year, we’ve listened to your feedback, looked at local data and learned from people’s experiences. This has helped us understand what’s working well in Ancoats and Beswick and where things could be improved.

This plan brings everything together. It sets out what we’ve learned, the priorities for your area, and how we’ll work with you and local partners to make positive
changes.

What is a Community Plan?

A Community Action Plan is a simple, shared plan for improving your neighbourhood. It brings together local information and what you, other residents and local partners have told us matters most in your area.

This plan runs for three years and will be reviewed annually so we can focus our time, money and partnerships where they’ll make the biggest difference.

We've created these Plans using your feedback, local knowledge and data. They set out clear priorities and actions we’ll work on making happen together with residents, community groups, and partners.

Two people having a conversation while looking at food

How we've created this Plan

We’ve a lot of time listening to customers, community stakeholders and colleagues to gather as much insight as possible about your neighbourhood.

This has included:

customer consultation sessions
a customer survey
workshops and meetings with local partners and stakeholders
reviewing the data we hold about your area, along with census information

All of this has helped us build a clear picture of what matters most to you and your community.

We’ve used everything we’ve learned to create a clear roadmap for your neighbourhood, what we’re calling a Community Action Plan. This plan sets out the actions we’ll take in response to your feedback, along with the key priorities we’ll be focusing on improving in your area.

Who is this Plan for?

This plan is here to give you a simple overview of what’s happening in your neighbourhood, what the priorities are, and how we’ll work together to make things better. You’ll also find useful contacts and details of the support available to you.

Ways to contact us

For an emergency, something that’s a risk to your health and safety, an emergency repair, or an urgent ASB concern:
Please call us straight away on 0330 355 1000. This line is available 24 hours a day, 7 days a week. When our offices are closed (see hours below), calls will go to our out-of-hours team.

By phone:
Our Customer Resolution Centre is open 8am–5.30pm, Monday to Friday. You can call us on 0330 355 1000.

Website:
Visit www.onemanchester.co.uk/contact-us to send a message to us about a range of topics and services.

By email:
Send an email to csreply@onemanchester.co.uk. We’ll respond within 2 working days.

On social media:
You can reach us on Facebook and Instagram on weekdays during normal working hours.

By post:
Write to us at Lovell House, Archway 6, Hulme, Manchester M15 5RN
(Please note this isn’t an office for customer services or appointments – we deliver these from our Neighbourhood Hubs)

Chat to your Neighbourhood Officer:
You have a dedicated Neighbourhood Officer who is an easy-to-reach point of contact at One Manchester. If you’re unsure of your Neighbourhood Officer’s details, you can find them on our website or contact us.

Customer portal:
You can contact us through your Customer Portal account.

Services and support

Our team is always here to help you in any way we can. Whether you’re struggling with money, feeling unsafe, need assistance in finding a job, or just want a bit of advice.

Find out more about the support we can offer you below.

Community safety and ASB

Everyone deserves to feel safe where they live. Our Community Safety team is here to help with things like:

Noise issues
Anti-social behaviour
Drugrelated concerns
Harassment or threats
Domestic abuse

We take all reports seriously and will always look into them.

You can start by speaking to your Neighbourhood Officer. If needed, they’ll refer you to our Community Safety team. You can also call us on 0330 355 1000 or fill in our Contact Us form

All reports are confidential.

If you’re in immediate danger, call 999. If you can’t speak, press 55 on a mobile.

Greater Manchester Police - antisocial behaviour reporting tool

To report antisocial behaviour to Greater Manchester Police, you can use their online reporting tool. If you have witnessed antisocial behaviour, it is important to report it to the police.

Click here to find the reporting tool.