Our Neighbourhood teams are here to support you to be safe, secure and happy in your home and neighbourhood.
Your Neighbourhood Officers
Your dedicated Neighbourhood Officer is your new easy-to-reach point of contact at One Manchester. By having contact with your neighbourhood officer, you have direct contact with a representative from One Manchester, who you can trust to deliver the right service you need, when you need it. From reporting anti-social behaviour through to making sure the repair on your property is completed in a timely fashion.
What does my Neighbourhood Officer support with?
Your Neighbourhood Officer can help with a whole range of things including:
- A consistent point of contact throughout your tenancy
- A weekly local drop-in service at your local community hub
- Wider access to support and services
- A simple way to feedback and get involved
- Community events
- Access to local funding
Tenancy experience visits
As part of our new ways of working, your Neighbourhood Officer will now visit you each year for your annual tenancy experience visit. Between April 2023 and February 2024, you will be receiving a letter from your Neighbourhood Officer to arrange your annual tenancy experience visit to your home, where they can assist with:
- Paying your rent
- Property condition
- Neighbourhood, gardening and environmental issues
- Access to support e.g. financial advice or employment and skills
- Anti-social behaviour
This visit will be an opportunity for us to assist with any issues you may have and ensure all our information held on our systems is accurate and up to date. We will also use the information you provide at your tenancy experience visit to tailor the services we provide for you moving forward.
Our Neighbourhood Hubs
Want to meet with us in person?
You can now come along to one of our new Neighbourhood Hubs to meet with a One Manchester colleague when you need to. You can either make an appointment with your Neighbourhood Officer or turn up during a weekly drop-in session at your local hub.
Neighbourhood Officer FAQs
If you need to book a repair call the team on 0330 355 1000 or book it online via your online account.
Here is a useful guide to help you find the information you need and book any repairs online.
Your Neighbourhood Officer provides a personalised, quick and easy first point of contact for most issues, but our Customer Resolution Centre colleagues remain on hand to help with reporting a repair and support with tenancy matters such as giving rehousing advice, making rent payments and reporting any issues.
If you have certain issues your Neighbourhood Officer can’t help with, they can make an appointment for you with one of our specialist teams.
Yes, our new ways of working mean that you have a dedicated point of contact to support you with any issues you have.
Your Neighbourhood Officer will help you with everything from getting you settled into your home, providing support with the management of your tenancy, to helping you to manage issues in your neighbourhood.
By having contact with your Neighbourhood Officer, you’ll have someone you can trust to deliver the right service you need when you need it. If you need to book a repair, we ask that you continue to do this by booking online or calling our Customer Resolution Centre on 0330 355 1000.
Between April 2023 and February 2024, you will be receiving a letter from your Neighbourhood Officer arranging to visit your home for a tenancy experience visit. As part of our new ways of working, your Neighbourhood Officer will visit you each year for annual tenancy experience visit.
This visit will be an opportunity for us to assist with any issues you may have such as concerns about anti-social behaviour, questions about paying your rent or identifying repairs you need making and ensure all our information held on our systems is accurate and up to date.
We will also use the information you provide at your tenancy experience visit to tailor the services we provide for you moving forward.
If you have any questions about your upcoming tenancy experience visit please contact your Neighbourhood Officer.
These changes have been made in response to your feedback.
You told us that you felt a bit disconnected from our services, that you’d like help resolving your issues first time, with us being more visible in your neighbourhood and providing a more personal service. From your feedback we recognised we could do better, and this is only the start we will continue to listen to your feedback and aim to improve to provide the best possible service.
Our new ways of working provide you with a clear, consistent point of contact at One Manchester, to help you resolve your issues first time.
Your Neighbourhood Officer is your new easy-to-reach point of contact at One Manchester, they can therefore help you with a whole range of issues.
Your Neighbourhood Officer offers:
- A consistent point of contact throughout your tenancy
- A weekly local drop-in service at your local community hub Wider access to support and services
- A simple way to feedback and get involved Community events Access to local funding
If your Neighbourhood Officer is unavailable when you call then, please leave a message and then will get back to you as soon as possible.
Our Neighbourhood Officers are available to contact 9-5pm Monday to Friday. If your Neighbourhood Officer is on not in work they will direct you to a second point of contact for you to call in their absence.
Supporting you and your local community
Our Neighbourhood Officer’s work hard in your neighbourhood's to support initiatives that matter to you, to enable your neighbourhood and wider community to thrive. They engage with local groups, attend regular community meetings, they also help with community clean-ups and manage a pot of funding to support local initiatives that will benefit you.