Neighbourhood services
Our Neighbourhood teams are here to support you to be safe, secure and happy in your home and neighbourhood.
Meet your Neighbourhood Officer
Say hello to your Neighbourhood Officer! They’re here to make sure you’re safe, secure and happy in your home and neighbourhood. They can help you with everything from anti-social behaviour concerns to helping you access support and services.
Log in to find your Neighbourhood Officer
It’s easy to find your Neighbourhood Officer, simply log in below and you'll see their contact details in your account.
Find your Neighbourhood Officer
Enter your address below and click search and you'll find your Neighbourhood Officer's details.
Neighbourhood inspections
Have your say at your local neighbourhood inspection
You’re invited to come along to our new neighbourhood inspections. Join us as we walk around your neighbourhood – you’ll have the opportunity to point out any issues in your local area you want addressed as we go. Whether it’s fly tipping or overgrown trees – tell us about it and we’ll note it down and make sure it’s added to the list to get sorted.
What is a neighbourhood inspection?
Neighbourhood inspections are all about us working together to keep your neighbourhoods looking great. At each inspection, we'll assess everything from how our facilities are looking, to green space upkeep, ensuring everything is in shipshape. It's a priority for us to manage your neighbourhoods well and make sure we stay on top of any necessary work – and these new neighbourhood inspections will help us do just that.
Neighbourhood inspections are for reviewing our outdoor areas. If you have issues in your home you want to report, please get in touch with us, speak to your Neighbourhood Officer or we can pick them up in you next annual home visit (tenancy experience visit).
When is my next local neighbourhood inspection?
We’d love to see you at our next neighbourhood inspection. These usually take place bi-monthly.
You can find the details of your local neighbourhood inspection, where to meet and when it takes place below.
Not able to attend? Don’t worry, you can contact your Neighbourhood Officer before the inspection to tell them about any issues you’ve noticed that you want fixing. You can find your Neighbourhood Officer contact using our search function at the top of this page. You can also ask your Neighbourhood Officer for the inspection action plan.
Rent to Buy, Shared Ownership or Leasehold?
If you’re one of our Rent to Buy, Shared Ownership, or leasehold customers you won’t have a Neighbourhood Officer. Don’t worry, if you need us you can get in touch with your Leasehold Officer instead or call our Customer Resolution Centre on 0330 355 1000.
Helping you in your home and neighbourhood
Your Neighbourhood Officer is your key point of contact at One Manchester. You can contact them directly, pop into your nearest Neighbourhood drop-in session or chat with them at your tenancy experience visit.
Visiting you in your home
Every year, we’ll be in touch to arrange your annual tenancy experience visit to your home. This visit is all about you and your home and understanding where you might need advice or support from us.
Drop in sessions
You can find your Neighbourhood Drop in session at your local hub where you can speak to a neighbourhood officer about your home, community and anything else to do with your tenancy.
Visit us at your local Neighbourhood Hub
We run our services from a range of community centres which we call our Neighbourhood Hubs. These hubs are local to you and host weekly drop-in sessions with our Neighbourhood Officers.
