Equality, diversity and inclusion

The cultural diversity of our city is reflected in our homes, neighbourhoods, customers and colleagues, and we’re here to support these diverse communities and ensure equal opportunities for all.

EDI is at the heart of our work

Equality, diversity and inclusion is crucial to our vision, purpose, and shared behaviours. We’re here to help our customers and colleagues to live well and thrive within our diverse communities, ensuring equal opportunities for all.  

We’re working to ensure we continue to provide good quality homes, great services, and real opportunities for everyone. We believe everyone in our communities, be it One Manchester colleagues, our customers, or the people who live in our neighbourhoods, should have the opportunity to live happy, safe, and successful lives.

Where we are so far


of One Manchester’s leadership positions are held by women.


of our colleagues are from BAME backgrounds, representing ethnic 
distribution of our communities (Source: UK Population Data, 2022). 

*The above figures representative One Manchester staff in 2022

Equality, Diversity and Inclusion Action Plan

 The focus of our Equality, Diversity and Inclusion Action Plan is centred around eight key pledges:  

  • Gain a deeper understanding of our four largest racial minorities to better understand their customer experience.
  • Ensure our services can be easily accessed by local people by removing any language or other barriers.
  • Support and protect LGBTQ+ customers by creating a programme of activity in support of the LGBTQ+ community.
  • Become a Stonewall diversity champion and achieve the ‘Stonewall top 100 employers’ in 2023/2024.
  • Improve access to available aids and adaptations, with a specific emphasis on health by promoting their availability so customers can stay in their homes for as long as they need to.
  • Improve the digital capability of our customers.
  • Support greater diversity at Board level and across senior management by implementing positive recruitment methods and creating a mentoring programme to nurture home-grown talent.
  • Through the use of Equality Impact Assessments and other methods, to objectively assess our policies, procedures, processes, strategies and operating models to ensure they are applied fairly and equally to those who are impacted by their introduction.


The Equality Act 2010 makes it unlawful for organisations like One Manchester, who provide properties and services, to discriminate, harass or victimise an individual who possesses a protected characteristic. 

These are: age, disability, gender reassignment, marriage or civil partnership (in employment only), pregnancy and maternity, race, religion or belief, sex and/or sexual orientation. 


Homes England, our regulator, requires within the ‘Consumer Standard’ that we:  

  • Provide choices, information and communication that is appropriate to the diverse needs of our tenants in all of our standards.  
  • Treat all tenants with fairness and respect.  
  • Demonstrate that we understand the different needs of our tenants, including in relation to the equality strands and tenants with additional support needs.  
  • As a registered provider of housing, One Manchester has legal and regulatory duties to ensure equality, diversity and inclusion within our governance, our role as an employer, and our role as a service provider.