Accessibility
Accessibility centre
Accessing services
We’re committed to making our services easy to access for everyone. We understand that some of our customers may face barriers to access like language, disabilities, or digital exclusion and we’re here to help remove those obstacles.
We communicate in Plain English, and our teams are trained to recognise and respond to individual needs. We offer a range of support services and options to ensure everyone feels welcome and included.
We can provide:
- Written translations of key documents on request
- Website translation – just click the Accessibility button at the top of our website, or by clicking ”Introducing Recite Me” on this page.
We provide interpretation support to help you communicate confidently with us. This includes:
- Face-to-face interpretation – including spoken languages and British Sign Language (BSL)
- Video interpretation – for both spoken languages and BSL
- Telephone interpretation – available at home or during in-person appointments
For sensitive topics — such as legal matters, domestic abuse, or housing issues — we recommend face-to-face interpretation to make sure there is clarity and confidentiality. We’ll always do our best to meet your preferences, such as the gender of your interpreter.
We want everyone to be able to access important information. On request, we can provide documents in:
- Large print
- Braille
- Audio format
- Easy Read versions
Our website is designed to be accessible and user-friendly. Features include:
Translation
- Translate into over 100 languages, including 65 text to speech voices
Styling
- Customise text, fontstyle, size, colour and spacing
Reading aids
- Screen masking
- Ruler
- Magnifier
- Margins
- Page summariser
- Dictionary
You can explore these tools by clicking the Accessibility button at the top of our website or Introducing Recite Me below.
Need our help?
If you need any support with communication, translation, or interpretation, we’re here for you. Please get in touch:
- Contact us form
- Call: 0330 355 1000
- Email: crc@onemanchester.co.uk
- Speak to your Neighbourhood Officer – find their details by logging into your account or at Neighbourhood Services
- Visit one of our Neighbourhood hubs – we’re always happy to help in person
We’re always looking for ways to make our services more accessible. If you have suggestions or feedback, please let us know by contacting us.
Accessing our online services
Are you set up with a One Manchester online account yet? An online account is a great way to help you quickly and easily manage your tenancy with us.
It’s easy to book and manage your repair and pay your rent through your online account. We've created some handy guys on how to do this below.
To set up your online account, follow these 5 easy steps:
- Get your email address, National Insurance number and tenancy number ready
- Visit our website and click ‘Customer Portal’ (in the top right-hand corner)
- Enter your details and click ‘Register’
- Make sure you choose a strong and secure password
- Once you’re in, you can start using your new account
It’s easy to book and manage your repairs through your online account. Here’s what to do:
- Log in and click the ‘Repairs’ button at the bottom of the screen. You’ll see a few options – choose the one that matches your issue so we can send the right person to your home to fix it.
- Tell us in as much detail as you can about your repair. You can also add photos to help explain the problem. When you're done, tick the box at the bottom to continue.
- Choose a day and time that works for you from the list, then click ‘Confirm’. You’ll see a confirmation message come up. You’ll also receive an email, and the repair will show up in your account.
- If you need to reschedule, you can change the date and time of the repair in your account. Please make sure it’s at least 24 hours before your appointment.
Paying rent using your online account is quick and simple. Here’s how:
- Log in and go to ‘Pay My Rent’- Once you’re logged in, scroll down and click on ‘Pay My Rent’. You’ll see how much you owe, or if you're in credit.
- Enter your payment details - Click ‘Pay My Rent’ again, then type in your Payment Reference Number (PRN) and how much you want to pay.
- Fill in your information- Add your address and card details, then follow any extra steps your bank might ask for.
- All done! Once the payment goes through, you’ll see a message saying it was successful. That’s it!