Help with money
We know that times are tough at the moment, especially with the rising cost of things like food and bills. We’re here to provide you with all the support and guidance you need when it comes to your money.
Money help
If you’re concerned about finances or are just looking for some advice, our Financial Inclusion team can support you. The team offer support with everything from benefits applications such as housing benefit for rent costs or Personal Independence Payment (PIP) claims, to offering budgeting and support in managing your finances better.
Get support from our Financial Inclusion Team
Our Financial Inclusion team is here to help you with your money worries. The team provide confidential advice and support via appointments. Appointments can take place face-to-face at our Neighbourhood Hubs, or over the phone - appointments are available Mondays-Fridays between 9am-6pm and Saturdays from 9am-12pm.
How do I access support?
To find out more about the support available give us a call on 0330 355 1000 or complete our Contact Us form. A member of our Financial Inclusion team will then be in touch within 48 hours of receiving your contact.
Our Financial Inclusion team have appointments available Mondays-Fridays between 9am-6pm and Saturdays from 9am-12pm.
Support paying your rent
If you’ve got questions or need help paying your rent, our Income team is here to help.
Our Income team can:
- Help you make a rent payment
- Help you set up a Direct Debit
- Answer your rent payment questions Can chat to you about your options if you’re struggling to pay you rent
- Refer you to our Financial Inclusion team if you’re in need of money advice.
To get support from our Income team just give us a call on 0330 355 1000 and they can help you over the phone, Mondays-Fridays between 8am-5pm.
If you contact our Customer Resolution Centre, our Income team will respond within five working days of them receiving your referral.
Benefits advice
Not sure what benefits you’re entitled to? Take a look at the Government’s benefits calculators to work out what you could be eligible to claim.
If you need support applying for benefits, our Financial Inclusion team is here to help you understand benefits better and find out what you're entitled to. Our expert team has helped thousands of our customers just like you to manage their benefits and claim benefits they were owed.
Universal Credit - managed migration support
We know that some of you may have heard about managed migrations to Universal Credit and want help understanding what it means.
What is managed migration?
Managed migration is what the DWP calls the transfer of live claims for existing legacy benefits to Universal Credit.
The Department for Work and Pensions (DWP) has resumed the managed migration of customers from existing legacy benefits claims on to Universal Credit, with a target date to complete this by the end of 2024.
We’ve created a handy guide to help you understand managed migrations and answer some of your FAQs about the process of migrating to Universal Credit.
Thrive fund
Our Thrive Fund was set up to help address the increased cost of living by supporting customers to purchase items that you might be struggling to afford. You can apply for the Thrive Fund by completing our online form. Please give as much information as you can, including your full name, full address and postcode (without your full address, unfortunately we’ll have to reject your application).
We’ll get back to you within 48 hours of receiving your application.
After we receive your application, if you haven’t had a Tenancy Experience Visit within the last 12 months a referral will be sent to your Neighbourhood Officer who will be in touch to arrange one, where they’ll discuss your application and any other issues you may have.
What you can expect when you contact us
Financial inclusion referrals
If you call our CRC, our Income team will respond within five working days of them receiving your referral.
Our Financial Inclusion team will respond to referrals within 48 hours. Income referrals You can email our Income team directly. You’ll get a response within 24 hours.
Income referrals
You can email our Income team directly. You’ll get a response within 24 hours.
