Money advice

We know that times are tough at the moment, especially with the rising cost of food, energy and bills. We’re here to provide you with all the support, advice, and guidance you need.  

Helping you when you need it

If you’re concerned about finances or are just looking for some advice, our Financial Inclusion team can support you. The team offer support with everything from benefits applications such as housing benefit for rent costs or Personal Independence Payment (PIP) claims, to offering budgeting, debt advice and support in managing your finances better.

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The Thrive Fund- apply now

Receive support for your family 

The Thrive Fund was set up to help combat the increased cost of living by helping support our customers purchase items they were struggling to afford. 

This year, the fund is continuing to help you, our customers, to purchase items you feel you need, such as new furniture, food or school uniforms

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Apply now

You can apply now for the new Thrive Fund by completing our online form which can be found here.

Please note that after receiving your application a referral will be sent to your Neighbourhood Officer who will be in touch to arrange a tenancy experience visit, where they will discuss your application and any other issues you may have. If your tenancy experience visit is not completed we’ll be unable to assist you.

When completing this application form, please give as much information as you can, this must include your full name, full address and postcode. Without your full address, we will have to reject your application.

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Benefits advice

Not sure what benefits you’re entitled to, or need support reviewing and applying for benefits? 

Our Financial Inclusion team is here to help you understand benefits and find out what you're entitled to. The expert team have helped thousands of our customers just like you to manage their benefits and claim benefits they were owed.

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Affordable home insurance

We’ve teamed up with Royal & Sun Alliance insurance company to offer affordable contents insurance specifically for our customers. We want to help protect what makes your place home because you’ve got a home full of things that you need and love – clothes, TV, kitchen appliances, keepsakes, furniture, and gadgets. 

We know that this stuff is important to you and we want to help you protect it.  As your landlord, we insure the building and anything we provide, but we don’t cover your home’s contents and belongings. 

Want to find out more?
If we’ve piqued your interest, you can find out more and apply on their website or by calling 0345 671 8172 if you have any questions or would like to apply by phone.

Universal Credit - managed migration support

We know that some of you may have heard about the managed migrations to Universal Credit taking place and want help understanding what it means.  

The Department for Work and Pensions (DWP) has recommenced the managed migration of customers from existing legacy benefits claims on to Universal Credit, with a target date to complete this by the end of 2024. Managed migration is the process by which DWP transfers people with live claims for existing legacy benefits to Universal Credit.

We’ve created a handy guide to help you understand managed migrations and answer some of your FAQs about the process of migrating to Universal credit.  Click here to read our guide. 

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Worried about money?

Money worry is a lot for anyone to have to deal with, and that’s why we offer a range of support to ensure you’re not worrying alone. Our colleagues can help you with money advice and support, as well as support with you mental wellbeing if the worry is impacting your health and wellbeing.

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Pointing you in the right direction to a brighter future

Budgeting and saving are important to make sure you’re prepared, should something unexpected happen. We know that changes in circumstances such as a losing your job, health problems or a change in family circumstances can cause extra money stress. Our friendly advisors can help advise you on everything from bank accounts, to providing top tips to budget better.

Bank accounts

Bank accounts are important in making sure you’re able to pay your bills on time, buy things online and in-store and get your income deposited. It’s important to choose the right account for you, to help you maximise your money. 

Need some advice? 

Give our Financial Inclusion team a call and the team will be happy to help you work out what bank account is best for you.

How to choose an account

It’s important to have the right bank account set up for your needs. Comparison websites are a great starting point to help you find the right current account for you. 

We recommend the following websites for comparing current accounts:

  • Go compare
  • Moneyfacts
  • Money Saving Expert
  • Money Super Market
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