Corporate Plan
In challenging times people need more than just a landlord, and we’re proud to be just that.
We have one vision - to create inclusive, connected and sustainable places where people can thrive and live well.
We have one purpose - to provide good quality homes, great services and real opportunities for our customers and communities.
We're more than just a landlord
We’re working to build a more diverse team, reflecting our homes, city and communities. We believe everyone in our communities, whether that be our colleagues or the people who live in our homes, should have the opportunity to thrive and live happy, safe, and successful lives.
We’ve outlined our strategy to ensure the diversity of our city is reflected in our business, homes and communities. Equality, diversity and inclusion is at the heart of our work and is fundamental to our vision, purpose and behaviours.
in new and existing homes for rent and sale, community facilities, and public space.
money advice, and wellbeing, employment and training support.
strong partnerships to support inclusive growth and to build a brighter future.
We're working towards a brighter future
Times are challenging, with growing inequalities, poverty, cost of living pressures and climate change. We’re committed to working in partnership with other organisations to address these issues for the benefit of our customers, the city and Greater Manchester. At the same time, we’re determined to provide better quality, safer homes and be more accountable to customers. We want those who live in our homes, both now and in the future, to prosper and live well as part of a thriving Manchester.
We have big ambitions
To fulfil our purpose and achieve our vision, we’re committed to delivering great services and quality homes, providing more great places to live, and investing further in our communities. Our three- year Corporate Plan for 2022-2025 is built around three priorities: People, Place, and Prosperity.
Year 1 of our Corporate Plan focused on ‘Strengthening our foundations’, and in Year 2 we concentrated on ‘Embedding our learning’. Our upcoming Customer Annual Report will provide an update on how we’ve performed against our aims for Year 2.
Our focus for Year 3 (2024/25) is on ‘Continuous improvement’. Following on from last year’s priorities, this year’s theme is influenced by our Tenant Satisfaction Measures (TSMs) and our commitment to providing the best services for our customers.
People
Customers and colleagues are at the centre of what we do. We’re committed to keeping everyone safe and treating people equally and fairly. We’re determined to listen more to customers and use their feedback to shape our services. We want to recruit and keep talented colleagues who feel rewarded and inspired to do great work.
Customer voice
- Reviewing our Customer Voice Strategy and delivering Year 1 of the action plan
- Reviewing our customer experience across all channels to improve accessibility and ease of use
Great place to work
- Refreshing our People Strategy to include a new performance framework and talent development plan
- Refreshing our IT Strategy to align key business priorities and simplify our ways of working
Inclusive culture
- Creating and embedding a new EDI Strategy
- Developing and launching the One Manchester ‘service style’ to improve how we listen, communicate, and connect with our customers
Place
Where you live can determine what happens in your life. We want to help people succeed by providing quality, affordable, secure homes to rent and buy – and build more to meet future needs. We’re investing in sustainable communities that people are proud to live in.
Well maintained homes
- Starting Year 1 of our Repairs Intervention, with a view to creating a ‘right first time’ service
- Creating and implementing a new Building Safety Strategy
Sustainability
- Implementing Year 1 of our Sustainability Strategy
- Improving our overall EPC ratings by concluding Wave 2 of the Social Housing Decarbonisation Fund
Community focus
- Creating and piloting a template for our new Community Plans
Prosperity
We want our customers and communities to thrive, so we’re committed to tackling inequalities and creating opportunities. We’re determined to build more homes and regenerate more places, help more people find work and training, make their money go further, and live well.
Support and succeed
- Creating a new community investment strategy
Growth and partnerships
- Refreshing and implementing Year 1 of our Growth and Regeneration Strategy
Financially strong and well-governed
- Implementing Year 2 of our Service Charge Review
- Completing Year 1 of our Value for Money action plan
- Embedding the new Social Housing Regulation Act and Consumer Standards
- Commencing and completing our Data Quality Insight project
Achieving our goals with values that matter
We’re a values-led organisation. Our values are at the heart of One Manchester and everything we do. Our shared values create a connection between ourselves and our customers. They capture who we are, what we believe in, and what we stand for as an organisation.
