Our leadership

Our leadership team work to set the future direction of our organisation, ensuring our services are well-run, we’re delivering on our promises, and that we’re achieving the best outcomes for our customers and communities.

Nic Kershaw

Chief Executive Officer

Nicole Kershaw is our Chief Executive Officer and member of the Board, and is passionate about creating thriving places, delivering exceptional customer experiences, and building a culture for people to realise their full potential. She has over 15 years’ experience in social housing, and a proven track record of transformational leadership, innovative service design, and driving business performance. Previously, Nicole was Chief Operating Officer at Halton Housing and has worked across the housing and charity sectors.

Charlotte Grover

Chief Experience Officer

For the last 20 years, Charlotte Grover has provided support and guidance on increasing efficiency and helping organisations to realise benefits for their customers as part of her consultancy business. She has previously worked for Unilever, Toyota, and Xerox bringing about cultural change. Charlotte is passionate about One Manchester's ambition to be more than just a landlord, and is responsible for the customer-facing side of our business. As part of this, Charlotte’s work ensures we deliver against the consumer standards.

Andrew Cooke, Chief Financial Officer at One Manchester.

Chief Financial Officer

Andrew Cooke is a member of the Chartered Institute of Management Accountants and has a career spanning over 25 years in diverse sectors, including warehousing and logistics, manufacturing, training and public health, having spent time working overseas as well as the UK. 

Andrew is a successful Senior Executive and Non-Executive with extensive strategic and operational experience, he is recognised as a confident, energetic, performance driven and enthusiastic leader specialising in financial awareness and controls, treasury management, development and internal controls assurance. 

A passionate believer in shaping services that meet high expectations of the customer.

Meet our Board

A photo of Yashar the chair of the board

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