News and stories

Join our Customer and Communities Committee

Make your voice heard on behalf of all our customers

New Neighbourhood Hub opens in Clayton

We're bringing our services closer to you

Make a real impact and get stuck in at your local clean-up

We're running clean-up events across our neighbourhoods over the next couple of months - find out how you can get involved.

Announcement: New funding for heating systems upgrades

Improving heating and hot water for our customers

Customer Catch-up

Welcome to your summer 2026 Customer Catch-up

Keeping safe in the hot weather

Check out our tips and advice on beating the heat

Have your say on rent support

Paying your rent on time could win you a prize

Keeping on top of your rent is important and now it could come with an extra bonus.

Our Digital Lending Library is back open

Get online and connected with our Digital Lending Library.

Helping you reach us more easily — extended hours and webchat

We’re making it easier than ever to get in touch with us at a time that works for you, with improvements designed to give you a quicker, simpler and more flexible experience.

High‑rise residents: tell us if you can evacuate safely

If you live in a high‑rise building, we need you to tell us whether you can self‑evacuate using the stairs in an emergency.

You said, we did: improving your user experience

We’re making sure your Customer Portal does exactly what you need it to