Our Universal Credit support sessions are back this summer

Earlier this year, we held a series of Universal Credit support sessions at Gorton Hub, to help you update your rent account.  You told us how valuable you found these sessions, so we’re pleased to announce we’ll be offering them monthly over the summer.  

• Come along for help with updating your Universal Credit amount rent amount for 2025/26.
• We’ll have laptops available so that you can access your Universal Credit claim online. You'll need to bring your login details with you.  
• We can guide you on what information you can view, such as current payment awarded for living costs and breakdown of any housing costs included.
• Find out what your Universal Credit journal can be used for and how to view messages/tasks that you need to action.

These sessions are really informal and a chance for you to pop in, ask questions and get support from our friendly team. 

We’re holding more support sessions over the summer to help those of you on Universal Credit with updating your rent amount within your online journal. 

These support sessions will take place at Gorton Hub on the following dates:

• Friday 30 May  
• Friday 27 June  
• Friday 25 July  
• Friday 29 August

On each date, we’ll have a session in the morning from 9am-12pm and then during the afternoon from 2-5pm.

No need to book, just turn up on the day.  

Universal Credit (UC) is being introduced to replace the old benefits system with something simpler, to better support people living in the UK. The shift to Universal Credit is happening in stages and is expected to be completed by the end of 2025.   

We know that some of you may have heard about or received a letter about changes to Universal Credit – this process is called ‘managed migration’. We want to make sure you understand it and get the support you need. 

Managed migration refers to the process where people still receiving the old benefits will be moved to Universal Credit. These benefits, known as legacy benefits, include:

• Housing Benefit
• Child Tax Credit
• Working Tax Credit
• Income Support
• Income-based Jobseeker’s Allowance (JSA)
• Income-related Employment and Support Allowance (ESA) 

If you’re currently receiving one or more of these benefits, you’ll get or may have already received a migration notice letter. This letter will be to let you know that to continue receiving support, you must apply for Universal Credit by the deadline provided (which is three months from the letter’s date).