Rent and how to pay
Find out more about our rent and service charges and the best ways to pay.
Help paying rent
Our specially trained team are here to help you, whether you are struggling to pay your rent, need help making a payment or just have questions about your rent.
Our Income team can:
- Help you make a rent payment
- Help you set up a Direct Debit
- Answer your rent payment questions
- Chat to you about your options if you’re struggling to pay you rent
- Refer you to our Financial Inclusion team if you’re in need of money advice.
To get support from our Income team just complete our Contact Us form or give us a call on 0330 355 1000 and they can help you over the phone, Mondays-Fridays between 8am-5pm.
If you contact our Customer Resolution Centre, our Income team will respond within five working days of them receiving your referral.
If you're worried about money, visit our Money Help page for advice and support.
Rent and how to pay
Paying your rent has never been easier using your online account. Don’t know how to book online? Don’t worry we’ll talk you through it step by step.
It's easy to pay your rent online
Paying your rent online is made easy using our online portal.
First log on to the portal and then head over to the pay my rent tab at the bottom of the page. Click on the tab and you'll see how much you owe on your account or how much you're in credit, then hit the pay my rent button in the centre of the screen. Then you just need to enter your Payment Reference Number (PRN) and the amount you want to pay.
Your details
Next, you’ll need to enter some of your details so the payment can be set up. The screen will ask for your address and then your card details to make the payment.
Complete your payment
Once you’ve added your card details and completed any security steps from your bank, you'll then see the payment success page come up. Great news, your rent is paid and you’re all done!
Other ways to pay
Need help paying your rent?
If you're struggling to pay your rent, please get in touch - our specially-trained team is here to help you. We can offer a range of support services from debt advice to budgeting support, to help get you back on track with your money.
How we set our rents
As a registered social housing provider, our rents have to comply with the Regulator of Social Housing’s Rent Standard. In September each year, the annual Consumer Price Index figure is published, and this figure is used to set annual rent increases for social housing. You can read more about this and how it might affect you on the UK government website.
The rent we charge covers the cost of you living in your home, including repairs and major renovations such as new kitchens and bathrooms, interest payments and the cost of providing valuable services such as tackling anti-social behaviour, encouraging resident involvement and managing the communal areas around your homes.
The way we set rents depends on when our homes were built and how they were funded. Before our customers move in, we explain what sort of tenancy they have and how we set rents. We can’t raise rents by more than our tenancy agreements allow.
Annual rent agreements
We always give our customers four weeks' notice in writing if we make any changes to your rent. If you have an April review date within your tenancy agreement, we’ll let you know any rent or service charge changes by the end of February each year.