Join our new Customer Groups
Have your say and join a Customer Group.
We believe every customer should have the chance to get involved in a way that works for them. That’s why we’ve created the Your Say, Your Way framework, giving you more ways to shape the services you receive.
We're now recruiting for two new formal groups:
Service Improvement Group – Will focus on improving services based on our performance and your feedback.
Complaints and Performance Group – Will look at complaints, performance, and satisfaction, with managers attending meetings to respond directly to your views.
Both groups meet will meet every 3 months. These positions aren’t salaried but we’ll provide a £20 voucher for each meeting you attend. We’ll also support with transport, translation, or anything else you might need to take part.
We’re looking for 6–8 members per group from a mix of neighbourhoods and backgrounds. We’re especially keen to hear from Black and Black British African customers, so we can make sure all voices are heard and represented.
Interested?
Apply for a Customer Voice position by selecting "Getting involved, feedback and customer voice" on our contact us form.
There are lots of ways to get involved. Over the next month, we’ll be working with customer panels to review:
- Our Empty Homes Standard
- The Customer Portal on our website
- Our new Building Safety Resident Engagement Strategy
If any of these sound interesting to you, we’d love to hear from you!
