Moss Side and Whalley Range Community Action Plan
Making a difference near you
About this neighbourhood
Total properties
Social rent homes
Affordable rent homes
Leasehold homes
Other housing
Homes for older people
Number and type of properties
320
1 bed flats
40
2 bed flats
8
unknown
11
1 bed houses
383
2 bed houses
319
3 bed houses
73
4 bed houses
8
5 bed houses
10
6 bed houses
Priorities for your neighbourhood
Based on your feedback, we’ve agreed the following priorities to focus on in your area.
We’ll keep you informed on our progress on these priorities, a minimum of every six months. We’ll do this in the following ways: In our customer newsletter - Customer Catch-up, at local residents meetings, via our dedicated Community Plans webpage and on social media
These updates will help you see how we’re acting on your feedback and stay in the loop with the improvements happening in your area.
Priority 1: Tackling anti-social behaviour
We’re working closely with local agencies to address issues involving young people’s anti‑social behaviour. We’re also part of the group that selected the new youth engagement service for the area, helping make sure young people have positive support. We’ve secured funding to focus on ASB hotspots, and we’re working with partners to respond to reports of rough sleeping so people can get the right help and support.
Priority 2: Addressing pest issues
We know some residents have experienced problems with pests. We understand how distressing pest issues can be, and we’re committed to tackling the
problem at its source.
We’re working with Manchester City Council and other agencies to tackle these issues and make sure any problems are dealt with quickly and effectively
Priority 3: Increasing visibility in your area
You told us you wanted to see more of us in the area. In response, we’ve reviewed our neighbourhood patches and made them smaller so your Neighbourhood Officer can spend more time in your community and offer a more tailored, hands‑on service.
Other ways we’re visible in your community:
- We now carry out Tenancy Experience Visits in your home at least once every two years. This gives us a chance to get to know you, understand your home, and talk about anything you need support with.
- We continue to run Neighbourhood Inspections every two months. During these inspections we walk your neighbourhood, check what needs attention, and record any issues before we next meet. In this plan, you’ll find the dates for your local inspections. You’re always welcome to join us and share what you’d like to see improve.
- You can also speak to us face‑to‑face at our weekly drop‑ins at Aquarius Centre, where a Neighbourhood Officer will be available for a chat.
You said, we're doing
Over the last few months, we’ve been out in the community listening to you. We held in-person focus groups, workshops and surveys with residents, local groups and partners to understand what matters most in your area.
You told us about:
- What you like about your area
- What you’d change or improve
- How safe you feel day to day
Using everything you shared with us, we’ve agreed the key priorities for your neighbourhood. Below, you’ll see what you told us and what we’re doing in response.
You said:
"We're concerned about fly-tipping in the area."
We're doing:
- We took part in the Great British Spring Clean, providing three skips to help customers safely dispose of unwanted items
- Organising regular community clean-up days giving local people an opportunity to use a free skip in the area to get rid of unwanted items
- Worked with key stakeholders to tackle ongoing fly-tipping issues and keep the neighbourhood cleaner
- Carrying out neighbourhood inspections every two months, and we'd love you to join us
- We’ll work to improve our green space service in response to your feedback
You said:
"We're concerned about poor garden conditions at some neighbouring properties."
We're doing:
- We're taking action on a number of cases where gardens were not being properly maintained.
- We’ll continue working with customers to address issues that were affecting the appearance of the neighbourhood.
- We’ll continue to tackle garden maintenance concerns to help create cleaner, more welcoming communities for everyone.
Investing in your community
We’re committed to making a real difference in our neighbourhoods. By working closely with local organisations, we support social, environmental and economic wellbeing so everyone has the chance to live well.
This includes funding community projects, creating social value through our contractors, and managing local community spaces that bring people together.
£6,819.69
Delivered in social value across Moss Side in 2024/25
This includes things like training opportunities, community activities, volunteering, and improvements funded through our contractor partnerships.
Community grants
We've awarded
£20,812
in your area
and supported
3
local community projects
Community spaces near you
We own and/or manage the following community building in your area:
The Boiler House – Leased to local social enterprise, Sow The City
Chrysalis Centre – is open to the public offering a range of family activities for local people
These spaces are used for events, activities, support services and community groups
Your key contacts
We’ve put together a simple list of useful contacts to help you find support and services in your area:
Manchester City Council - Cost of Living support
0800 023 2692 (Monday- Friday 9am - 4.30pm for assistance with food, energy bills and other financial concerns)
Pop in to one of our Neighbourhood Hubs
If you prefer to chat face to face, you can drop in to one of our local hubs. Our Neighbourhood Officers are there every week to help with anything to do with your home, tenancy or community.
The Place at Platt Lane
The Place at Platt Lane
Platt Lane, Fallowfield, Manchester (M14 7FZ)
Opening times
Neighbourhood drop-in: Every Tuesday 9:30am - 12:30pm
Gorton Hub
Gorton Hub
Gorton Hub, 27 Garratt Way (M18 8HE)
Opening times
Neighbourhood Officer drop-in sessions:
Revised times from Friday 13 June 2025:
Wednesday: 3-6pm | Thursday: 10am–2pm | Saturday: 9am–12pm
The Workshop
The Workshop
130 Alexandra Rd, Manchester M16 7WD
Temporarily closed
We're currently looking for an alternative venue to run our services, please speak to your Neighbourhood Officer if you need support or call us on 0330 355 1000
Levenshulme inspire
Levenshulme Inspire
747 Stockport Road, Levenshulme, Manchester, M19 3AR
Temporarily closed
We're not currently running services from Levenshulme Inspire, please speak to your Neighbourhood Officer if you need support or call us on 0330 355 1000
Neighbourhood Inspections
Join us as we walk around your neighbourhood and tell us about any issue you have in your local area you'd like us to address.
At Neighbourhood Inspections, we work with you to keep your neighbourhoods looking good. We assess everything from how our facilities are looking to green space upkeep, ensuring everything is in shipshape. These inspections are for reviewing outdoor areas, so if you have issues in your home, contact us or speak to your Neighbourhood Officer who can let the right team know.
Check the Neighbourhoods page to find out the date and meeting point of your next Inspection:
Free community events near you
We host free, inclusive events across our neighbourhoods all year round, from family fun days to craft sessions. Everyone is welcome at our events - they're accessible, affordable, and a great place to connect with others!
You can always find our latest community events on our Events page of our website.
Keeping you updated
We’ll keep you informed on our progress on these priorities, a minimum of every six months. We’ll do this in the following ways:
- In our customer newsletter - Customer Catch-up
- At local residents meetings
- On this dedicated Community Plans webpage
- On social media
These updates will help you see how we’re acting on your feedback and stay in the loop with the improvements happening in your area.
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