You said, we did: improving your user experience
We’re making sure your Customer Portal does exactly what you need it to
During the most recent Communications Panel review of our portal, you told us about some of the features and functions you’d find most useful when using the Customer Portal.
We’ve been hard at work implementing your suggestions because we are committed to ensuring you have the best experience possible when managing your rent, booking repairs, and reviewing your tenancy.
You said: You wanted the option to tell us you have multiple repairs and want a call back to discuss them
We did: We've added a new option
You said: You wanted an “Other” repairs option as some jobs are more complex than others
We did: You now have the option to select ‘Other’ in the Repairs drop-down. This will trigger a call back from our contact centre
You said: You’d like to request an update on a repair you have already placed
We did: We’ve added an option to insert your repair order number for an update
You said: You wanted to see credit and debit on the transaction table
We did: There is now a filter on the transaction and a new column displaying credit and debit
You said: You wanted an alternative method for accessing a statement of your transactions
We did: We’ve added a button to download statements along with a filter.
You also told us that you want to be able to see the status of the repairs you book; we will be working on this as the next update to your customer portal.
What you tell us always shapes the work we do. If you’d like to make your voice heard, and have your opinion carried through into future updates, consider joining one of our Customer Panels or Groups.
Also, keep an eye on our upcoming news to see how we’re working to improve your experience and make our services quicker, more responsive and easier to use.
