Here to help you during the festive break
Here's what you need to know about accessing our services over the festive break.
How to get in touch
From 5.30pm on Tuesday 23 December 2025 until 8am on Monday 5 January 2026, we’ll be running a reduced service. But don't worry, if you need an emergency repair during this time, call us on 0330 355 1000, help is available 24 hours a day, 7 days a week.
Festive period opening hours
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Customer Resolution Centre Call 0330 355 1000 |
Gas and heating service (provided by Ashley and McDonough Ltd) Normal hours: 8am-9pm, call 0151 430 6191 or email info@the-amgroup.co.uk Emergencies and out-of-hours: call 0151 343 2769 |
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| Tues 23 Dec | Open as usual 8am-5.30pm | Normal hours |
| Wed 24 Dec | Closed | Offices close at 2pm, emergencies only from 2pm onwards |
| Thurs 25 Dec | Bank Holiday - closed | Emergencies only |
| Fri 26 Dec | Bank Holiday - closed | Emergencies only |
| Sat 27 Dec | Closed | Emergencies only |
| Sun 28 Dec | Closed | Emergencies only |
| Mon 29 Dec | Reduced service Call us for emergency issues. Use our website or email for non-emergencies. |
Normal hours |
| Tues 30 Dec | Reduced service Call us for emergency issues. Use our website or email for non-emergencies. |
Normal hours |
| Wed 31 Dec | Reduced service Call us for emergency issues. Use our website or email for non-emergencies. |
Offices close at 2pm, emergencies only from 2pm onwards |
| Thurs 1 Jan | Bank Holiday - closed | Emergencies only |
| Fri 2 Jan | Closed | Emergencies only |
If you have an emergency
Our out-of-hours service will be on hand to help you, 24 hours a day, 7 days a week including all bank holidays. You can reach us by calling 0330 355 1000.
Our new partners Ashley and McDonough Ltd now deliver all gas and heating system servicing and maintenance for our customers. This change is part of our ongoing commitment to provide you with the highest standards of safety, reliability, and customer care. If you have an issue with your heating systems, it's important to contact Ashley and McDonough Ltd direct to make sure it's dealt with as quickly as possible.
How to get in touch
- For service, repairs, or breakdowns (Monday to Friday, 8am–9pm):
- Call: 0151 430 6191
- Email: info@the-amgroup.co.uk
- For out-of-hours (weekends, bank holidays, or outside normal hours):
- Call: 0151 343 2769
All Neighbourhood Hub drop-in sessions are closed from Wednesday 24 December 2025 and re-open week commencing Monday 5 January 2026. Our Hub 2026 opening times can be found on our Neighbourhood services page.
Our neighbourhood inspections will start again during the last week of January. You can find out when your next one is by visiting our Neighbourhood services page.
- Closed from Saturday 20 December 2025
- Reopening Monday 5 January 2026
- Closed from Tuesday 23 December 2025
- Reopen week commencing Monday 5 January 2026
Our Universal Credit monthly drop-in support sessions will start again on Wednesday 7 January 2026.
Winter support
We know the winter months can be challenging, having a big impact on our homes and our health, and that’s why we’ve put together details of support available to you and our top tips and advice for dealing with colder and freezing temperatures.
We’d like to take this opportunity to wish you a safe and restful festive season and a happy New Year. This time of year can be difficult for many reasons and it’s important to look after yourself. If you’re feeling lonely or isolated, please do reach out to organisations that can help:
- Samaritans — available 24 hours a day, call 116 123
- Age UK — call 0800 055 6112, open 8am to 7pm, every day of the year.
Don’t forget, our programme of winter social events, where you can also enjoy a free hot drink and a meal, will start again in January.
