Stay warm and well: advice and tips to help you this winter

We know the winter months can be difficult, having a big impact on our homes and our health. We’re here to do everything we can to support you to get winter ready. 

As the temperature drops across Manchester, we’re proud to launch our new ‘Winter Warmers’ campaign, designed to offer you the support you need. 

Getting support during colder months

Worried about costs this winter? We know you might be worried about energy costs when heating your home. But there’s action you can take and support available – so don’t struggle alone.

• Speak to our team  — they're here to help  — If you’re worried about affording your heating or paying your rent this winter and are looking for some guidance, our Financial Inclusion team can support you. They can help with a range of queries such as benefits applications, rent payment plans, and Personal Independence Payment (PIP) claims, and can offer budgeting advice to help you manage your finances.  You can contact the team by calling us on 0330 355 1000 and asking to speak to our Financial Inclusion team.
• Change energy supplier — You can speak to your energy supplier and they might be able to switch you to a cheaper tariff. You might be able to find a better energy deal from other suppliers on websites such as Uswitch.com, MoneySupermarket, or Compare the Market.  
• Check if you're eligible for Government support — The Government has a range of support available to help eligible people during the winter months. Such as the £150 one-off payment from the Warm Home Discount Scheme or a £200 or £300 payment to help pay for your heating bills through the Winter Fuel Payment.  Find out if you are eligible.
• Check if you could receive financial support from Manchester City Council — The council has funding available to support people not eligible for Government funding such as the Winter Fuel Payment. Find out more.
• Get personalised support from a HEAT mentor — HEAT is a free service to support households struggling with energy prices. A mentor can help you with free advice, practical solutions including funding applications to help you manage your energy costs and reduce financial stress. Find out more and arrange a call back.
• Apply for support through our Thrive Fund  — Our Thrive Fund is here to help customers like you purchase essential items you might be struggling to afford like furniture, kitchen appliances, and white goods. Find out more and apply here.
• Call the Manchester City Council Cost of Living support line —  Manchester City Council has a range of support options available if you’re struggling with the increased cost of living. You can access support from Manchester City Council by calling their freephone line 0800 0232692. Find out how to get in touch.
• Welfare Provision Scheme — Cash grants of £30-£60 for households in immediate financial crisis, via Manchester City Council. If you’re facing an emergency out of your control, you can apply online for quick help. Find out more and apply.
• Free energy advice with LEAP — LEAP provides free, friendly advice to help you stay warm, save money on bills, and feel confident about managing energy at home. Support starts with a phone call and may include a home visit. Call 0800 060 7567 or visit their website.
• Warm Hubs — Warm Hubs are welcoming spaces near you where you can connect with others, enjoy a hot drink and spend time in a safe, warm environment. Visit the Warm Welcome Campaign to find your nearest hub.