Information about your rent and service charge increases for 2026/27
You’ll soon receive a letter from us explaining that our rents and service charges will be increasing from April 2026.
We understand that changes to your outgoings can put added pressure on your household budget. Our own costs for delivering services have gone up again over the last year. As a not‑for‑profit organisation, every pound of rent we receive we reinvest back into your homes and services.
Over the last financial year 2024/25, we’ve spent:
- £5.2m on upgrading kitchens and bathrooms
- £48.4m on general and major repairs
Your rent covers more than just your home. It helps fund essential services such as repairs, maintenance, and safety checks, as well as long‑term investment in homes, neighbourhoods, and local communities.
We’re continuing to invest in making your homes even better places to live:
- We’re planning to spend £144.9m on repairs and maintenance to your homes and communal areas over the next three years, and;
- We’ll invest £5.2m over the next year to address any issues of damp, mould and condensation in your homes
Does this increase apply to me?
Yes, if you’re one of our social rent customers this increase applies to you, and you’ll soon receive a letter explaining the changes.
No, if you’re one of our market rent customers your rent is set at market value so this increase doesn’t apply to you.
No, if you’re one of our rent to buy customers this increase doesn’t apply to you because you signed up to pay a fixed monthly rate when you started your lease.
Yes, if you’re one of our Shared Ownership customers this increase applies to you and you’ll soon receive a letter explaining the changes.
Yes, if you’re a Leaseholder with us the increase in service charges applies to you and you’ll soon receive a letter explaining the increase.
Yes, if you’re renting a garage from us this increase applies to you and you’ll soon receive a letter explaining the changes.
Need to access your letter in a different format?
You'll soon be receiving a letter from us explaining this rent and service charge increase. You can find all the letters we send out to customers on our letters page. You can then use Recite Me, our online accessibility tool, to translate your letter into your chosen language or access it in formats such as screen reading and audio.
If you need help with translation, interpretation or alternative formats please visit our accessibility page.
Worried about paying your rent? We’re here to help
We know it’s been another tough year for many people, and we want to remind you that we’re here to support you. If you’re struggling to pay your rent, our Income team is here to help. Contact us on 0330 355 1000, email income@onemanchester.co.uk, or get in touch with your Income Officer directly using the details provided in any correspondence you’ve received.
Our Financial Inclusion team is on hand to give you advice and tips on managing your money, budget, and help you claim extra money and benefits you could be entitled to. Last year, we helped customers claim £2.4 million in extra income.
If you’re struggling, please reach out to our Financial Inclusion team. You can call us on 0330 355 1000 (option 2) or fill out our contact us form.
Other support
Our Thrive Fund can help you with the cost of essential items like furniture, kitchen appliances, and school uniforms. Read more about our Thrive Fund and how you can apply.
Our Employment and Skills team can help you find job opportunities and give you tips on things like CV writing and interview preparation. Check out our Employment and Skills page for more details.
You can always talk to your Neighbourhood Officer and meet them at your local Neighbourhood Hub. They can answer most questions or direct you to the right support. Our hubs have drop-in sessions that you can just turn up to, or you can make an appointment at a convenient time. Find their details and your nearest hub over on our Neighbourhood services page.
Frequently asked questions (FAQs)
We’ve put together some FAQs to help explain why the increase is happening, how it will affect you, what action you need to take and what help is available if you need it.
Not sure about something, or want to speak to someone?
If there is anything you don’t understand or you’re not sure about once you have read our FAQs, then please give us a call on 0330 355 1000 or complete our contact us form.
