Let’s get winter ready – preparing for colder and freezing temperatures
With the arrival of winter, now’s the time to make sure you’re prepared.
The winter months can be difficult for many of us, having a big impact on our homes and our health. We’re here to do everything we can to support you to get winter ready.
As the temperature drops and we spend more time indoors there’s some things you can do to stay safe, warm and well this winter. We’ve put together a few suggestions that can help:
- Check your heating and lighting - if you haven’t already, turn on your primary heating source (like your boiler and radiators) Give it up to 30 minutes to kick in and then check that the heating has come on. If you have any issues, please raise a repair with us straight away. This'll help us support all customers who need us.
- Look out for frozen pipes - frozen pipes can stop your central heating from working properly, leading them to burst and cause damage to your home. This winter, make sure you know how to deal with frozen pipes.
- Be aware of damp and mould - we set up our dedicated Healthy Homes team to take a proactive approach to resolving any cases of damp, mould or disrepair in our properties. If you spot signs of damp and mould in your home, get in touch with us so we can deal with the issue swiftly.
- Get wrapped up - wearing several layers of thinner clothing can be more efficient at trapping warm air than one thick jumper, helping you stay warmer when it's cold.
- Prevent slips - sprinkling cat litter or salt on icy patches around your home can help prevent slips and trips.
Get help and support
We’ve put together our top winter tips and advice designed to support you when you need it.
If you’re worried about paying your rent or energy bills, our Financial Inclusion team is on hand to give you advice or guidance.
- You can contact the team by calling us on 0330 355 1000 and asking to speak to our Financial Inclusion team.
Don’t forget if you need help buying essential items for your home you can apply for support through our Thrive Fund.
Need to report a repair?
The quickest way is to do this online or you can call us on 0330 355 1000.
If it’s an emergency please call us on 0330 355 1000.
Join us at our winter social events
While we naturally want to spend more time indoors at this time of the year, this can lead to feelings of loneliness and isolation.
We’ve got a packed programme of free winter social events over the next few months – so if you fancy a game of bingo, trying some new crafts, joining our singing sessions or just want a chat, come along to our neighbourhood hubs!
We're here for you
We know the winter months can be difficult for many reasons and we want you to know we’re here to support you, so don’t struggle alone.
You can talk to your Neighbourhood Officer at your nearest Neighbourhood Hub if you’ve got a problem or need a chat. You can find out more about our hub drop-in sessions on our Neighbourhood services page.
Any questions or need support? Feel free to call us on 0330 355 1000 or complete our Contact Us form and a member of our team will be in touch.
Other support
There are plenty of fantastic organisations who offer lots of great advice when it comes to being prepared for the cold, protecting your home and staying safe in icy conditions. You can find just a few of these below.
