Making a Difference: your Impact on how we connect, engage, and inform

You’ve told us you want more things through posted through your doors:

• Alongside digital, print remains a core part of our communications offer. Our quarterly Customer Catch-up newsletter is crafted with both print and digital in mind, to make sure you’re kept informed, in your chosen format, and at regular intervals. 

  That’s not all. With each Customer Catch-up we ask what you want to see in the next edition, and make sure your feedback helps the newsletter grow and improve. 

You told us there were issues with a lack of in-person and personalised service, too many points of contact, and a desire for more local events and presence in your community:

• To help us reconnect with our communities, we sent personalised postcards through your letterbox with a photo and contact information for your Neighbourhood Officer. 
• To better connect our customers and make it easier to find the information you need, we also added a postcode search tool to our website to help you find your Neighbourhood Officer instantly, and launched our digital and printed events calendar to keep you up to date with events in your area. 

Two years ago, we launched a customer consultation to shape our Communications Strategy going forward. 

For one month, we invited feedback through our website and by email, and your responses gave us valuable insight. 

This feedback became the foundation of our new strategy, which continues to guide us and help us prioritise what you want to see.  

Amongst other things, the strategy you helped to build is committed to a multi-channel approach, delivering clear, consistent updates in formats you actually use – and want. 

These are just a few of the ways you’ve been shaping our communication at One Manchester, and the collaboration doesn’t stop here.