High‑rise residents: tell us if you can evacuate safely
If you live in a high‑rise building, we need you to tell us whether you can self‑evacuate using the stairs in an emergency.
We’ve written to all customers in high‑rise buildings this month, and we’re now asking anyone who hasn’t got in touch yet to act now.
This is a legal requirement under new fire safety regulations and helps keep you, your neighbours, and emergency services safe.
Why we're asking
From 6 April 2026, new fire safety laws require housing providers to have up‑to‑date evacuation information for high‑rise residents. To meet these rules, we must hear from every household in affected buildings.
What you need to do
We ask one simple question:
- In an emergency, could you and everyone in your household evacuate using the stairs without support?
- Answer Yes if you can
- Answer No if anyone in your household may need help
If you answer “No”, we’ll contact you to talk about next steps and any support that may be needed.
How to report
- The easiest way is to complete the short online Evacuating in an emergency form
Can’t go online?
- Call 0330 355 1000 and say you want to tell us about “Evacuating in an emergency”.
We only record essential details and share them securely with Greater Manchester Fire and Rescue Service so they can respond safely if there is ever an incident.
Please keep us updated
If your circumstances change – even temporarily – it’s important you tell us. You can update your information at any time.
If you live in a high‑rise building, please don’t delay – report today.
