Investing in your homes
Find out more about our investment priorities and stock condition surveys
We invest in our homes to make sure they are safe, comfortable, energy efficient and fit for modern living. Whether we're replacing your heating system, kitchen, bathroom or roof, our improvements are designed to make your home better for you.
To help us decide where investment is needed most, we regularly inspect all our homes. This helps us understand which improvements are needed when and what will make the biggest difference for customers.
This year's investment priorities
- Over £1 million in our roofing programme
- £1.8 million on boiler upgrades
- £6 million on new kitchens and bathrooms
- £6 million on fire safety improvements
- £500,000 on communal door replacements
- £500,000 on communal area improvements
- Continuing our stock condition survey programme
If we're planning work to your home or building, we'll contact you directly to talk you through the process and make sure you know what will be happening and when.
Stock condition surveys
To help us plan future improvements, we carry out regular stock condition surveys of our homes and buildings.
These surveys give us detailed information about the condition, safety and energy efficiency of our homes so we can plan future investment and make sure your home remains safe and comfortable.
This year, surveys are being carried out by our own team, supported by Savills. They’ll write to you when they are working in your area and explain how to arrange an appointment.
We’ll contact you by letter when your survey is due and arrange an appointment at a convenient time for you. If you're contacted about a survey, it's important that you allow access to your home. The information we collect helps us identify when repairs or improvements may be needed in the future. For example, a survey might show that your kitchen or bathroom will need replacing within the next five years, which will allow us to plan this in. These surveys also help us make sure your home meets the Government’s Decent Homes Standard.
The survey usually takes around 45 minutes and won't cause any mess or disruption to your home.
Timeframes
Every home is different, which means there is now clear lifescycle for different elements of your homes. So homes may need a new bathroom or kitchen sooner than others. That’s why we usually base our replacement programmes timescales on the findings of our surveys.
The table below shows the typical lifespan of some of the main features in your home.
| Element | Typical replacement timeframe |
| Kitchen | 20 years |
| Bathroom | 30 years |
| Roof | 70 years |
| Windows | 30 years |
| Doors | 25 years |
| Boiler | 15 years |
If work is planned for your home
If our surveys show that your home is due for improvements, we'll keep you informed throughout the process.
We promise to:
- Keep you updated – we'll contact you to explain what work is planned and when and arrange a convenient appointment.
- Make it easy to change appointments – if the date doesn't work for you, just get in touch and we'll arrange a new one.
- Give you choices where possible – for example, if we're replacing your kitchen, you'll be able to choose from available options such as cupboard doors and flooring.
- Explain what will happen – we'll make sure you know what work is being carried out and what to expect.
- Treat your home with respect – we'll take care of your property and belongings and leave things tidy when we finish.
- Keep you informed throughout the work – so you always know what's happening and when.
- Complete the work as quickly as possible – while keeping disruption to a minimum.
What to expect during the work
If improvement work is taking place in your home, you'll be assigned a dedicated Customer Liaison Coordinator. They'll be your main point of contact throughout the project and will be there to answer any questions or concerns you may have.
Your Customer Liaison Coordinator will:
- Arrange appointments and keep you updated
- Let you know what to expect before and during the work
- Work closely with the contractor carrying out the improvements
- Monitor progress and check that work meets our standards
How long will the work take?
The time needed to complete work can vary depending on factors such as:
- The age and condition of your home
- Existing utilities and fixtures
- How quickly access can be arranged
- Any unexpected issues we discover
- Weather conditions for external work
Your Customer Liaison Coordinator will keep you updated throughout the project and let you know if timescales change.
As a guide, we aim to complete works within the following timescales:
| Work type | Typical timescale |
| Kitchen replacement | 10 working days |
| Bathroom replacement | 7 working days |
| Boiler replacement | 2 working days |
| Roof replacement | 15 working days (including scaffolding) |
| Windows and doors | 3 working days |
Once the work is complete
Your safety and satisfaction are important to us. Once the work has been completed, a member of our team will inspect it to make sure it meets our quality standards. If anything isn't right, we'll arrange for it to be put right as quickly as possible.
When we're satisfied that everything has been completed correctly, we'll ask you to sign a Customer Quality Document to confirm that you're happy with the work too.
Our aim is to make sure your home improvements are completed to a high standard and that you're pleased with the result.
Stock numbers
The table below shows how many low cost rental properties we own:
| Low cost rental accommodation owned and managed directly by One Manchester | Low cost rental accommodation owned by One Manchester but managed by other organizations | Low cost rental accommodation managed by One Manchester for other organizations | |
| General needs | 10,637 | 3 | 0 |
| Supported housing | 25 | 0 | 0 |
| Housing for older people | 229 | 0 | 0 |
| Intermediate rent | 341 | 0 | 0 |
| Affordable Rent general needs* | 313 | 0 | 0 |
| Affordable Rent supported housing/housing for older people** | 18 | 0 | 0 |
| Care homes | 0 | 0 | 0 |
| Total | 11,563 | 3 | 0 |
Actual LCHO stock:
| Accommodation owned and directly managed by One Manchester | Accommodation owned by One Manchester but managed by other organizations | Accomodation managed by One Manchester for other organizations | |
| LCHO units where the purchaser has not acquired 100% of the equity | 164 | 0 | 0 |
Number of leasehold housing units owned or managed for rent:
| Accommodation owned and managed directly by One Manchester | Accommodation owned by One Manchester but managed by other organisations | Accommodation managed by One Manchester for other organisations | |
| Total social leasehold housing | 0 | 0 | 0 |
| Total non-social leasehold housing | 753 | 0 | 0 |
| Total leasehold housing | 0 | 0 | 0 |
Number of non-social housing units owned or managed for rent:
| Accommodation owned and directly managed by One Manchester | Accommodation owned by One Manchester but managed by other organisations | Accommodation managed by One Manchester for other organisations | |
| Total non-social rental housing | 310 | 0 | 63 |