Service Charges Panel
Our Service Charges Panel provides our customers with the opportunity to feedback on how we deliver our service charges.
Our Service Charges Panel provides customers with the opportunity to come together to shape services; by suggesting improvements to the way we deliver them. Your feedback helps us improve our service quality, and provide clearer service charge communications that are easier for everyone to understand.
The best part about joining our panels is that you can have a direct impact on how our services work. Your voice matters, so if the idea of sharing your views and shaping our decisions at One Manchester appeals to you, and you would like to give some time by offering feedback, then we’d love to hear from you!
When do the service charges group meet?
The service charges group meet twice per year where customers will be able to contribute or provide feedback on a the service charges on an ad-hoc and on-going basis throughout the year.
Who will run the service charges panel?
The Service Charges panel will be facilitated by a subject matter expert from the business with support from a Customer Voice Business Partner who will make sure the feedback from the panels is heard and acted upon within the specific business areas.
How can I contribute to the panel?
Customers will be able to contribute in person, over teams, and over email and online surveys to maximise opportunities to engage.
Your ideas and thoughts are central to how our business operates. Feeding back these ideas to us allows us to make positive changes for all customers.
You’ll develop an awareness of Service Charges and how we try to manage these fairly to improve the quality of living in your homes.
As a thank you for taking part in our Service Charges group we’ll reward you with a £20 voucher to spend on something of your choice - a thank you for helping us do the best we can.