Customer Improvement Panel
Our Customer Service Panel provides our customers with the opportunity to feedback on how we deliver our service style, service standards and customer accessibility.
Our Customer Service Panel provides our customers with the opportunity to influence and let us know how well our services are delivered, looking at topics such as our service style, service standards and customer accessibility.
The best part about joining our panels is that you can have a direct impact on how our services work. Your voice matters, so if the idea of sharing your views and shaping our decisions at One Manchester appeals to you, and you would like to give some time by offering feedback, then we’d love to hear from you!
When do the Customer Service panel meet?
The Customer Service Panel meet twice per year where customers will be able to contribute or provide feedback on a the service charges on an ad-hoc and on-going basis throughout the year.
Who will run the Customer Service panel?
The Customer Service Panel will be facilitated by a subject matter expert from the business with support from a Customer Voice Business Partner ensuring the feedback from the panels is heard and acted upon within the specific business areas.
How can I contribute to the panel?
Customers will be able to contribute in person, over teams, and over email and online surveys to maximise opportunities to engage.
Your ideas and thoughts are central to how our business operates. Feeding back these ideas to us allows us to make positive changes for all customers.
You’ll develop an awareness of our customer services and how we try to manage these fairly to improve the quality of living in your homes.
As a thank you for taking part in our Customer Service Panel we’ll reward you with a £20 voucher to spend on something of your choice - a thank you for helping us do the best we can.