Customer Improvement Panel
Our Customer Improvement Panel provides our customers with the opportunity to feedback on how we deliver our service style, service standards and customer accessibility.
The best part about joining our panels is that you can have a direct impact on how our services work. Your voice matters, so if the idea of sharing your views and shaping our decisions at One Manchester appeals to you, and you would like to give some time by offering feedback, then we’d love to hear from you!
When does the Customer Improvement Panel meet?
The Customer Improvement Panel meets on an ad hoc basis as and when required. You will be able to contribute or provide feedback as much or as little as you would like.
Who will run the Customer Improvement Panel?
The Customer Improvement Panel will be facilitated by a subject matter expert from the business, supported by our Customer Voice Business Partners who will make sure the feedback from the panels is heard and acted upon within the specific business areas.
How can I contribute to the panel?
Customers will be able to contribute in person, over teams, and over email and online surveys to maximise opportunities to engage.
Your ideas and thoughts are central to how our business operates. Feeding back these ideas to us allows us to make positive changes for all customers.
You’ll develop an awareness of how we deliver our service style, service standards and customer accessibility.
As a thank you for taking part in our Customer Improvement Panel we’ll reward you with a £20 voucher to spend on something of your choice - a thank you for helping us do the best we can.
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