Contact us Customer Portal

Customer Portal

Letters

Access the letters we send to you about your home digitally, making it easier to understand in different languages and if you have reading difficulties

Your rent and service charge letters

On this page, you can find the rent and service charge letter you were sent and use our accessibility tool, Recite Me, to translate it into your chosen language.

We’ve also put together some FAQs to help explain why the increase is happening, how it will affect you, and what help is available if you need it.

Read our FAQ

Rent increase letters 2026

Customers who pay rent only

Customers who pay rent and service charge

Leaseholders

Shared Ownership

Garage rent

Rent increase letters 2025

Customers who pay rent only

Customers who pay rent and service charge

Leaseholders

Shared Ownership

Garage rent

2024 Rent increase letters

Customers who pay rent only

Customers who pay rent and a service charge

Shared ownership who pay rent only letter

Shared Ownership customers who pay rent and service charge letter

Leasehold customers letter

Customers who pay garage rent

Customer who pay rent and a service charge but receive a cap