Advice and support
We’re so much more than just a landlord. We exist to improve the lives of those living in our homes and communities, whether it be through finding employment and skills opportunities, sharing money advice, or helping community groups access much-needed funding.
Money help and advice
We know that times are tough, especially with the rising cost of food, energy and bills. We’re here to provide you with all the support, advice, and guidance you need. We also have our Thrive Fund to help those in need financial support.
Food banks and community grocers
Community grocers are mobile food clubs, offering affordable food to local people, through donations of surplus food from local supermarkets. Community grocers help local people keep the cost of their weekly shop low, providing all the essential produce for family eating including fresh fruit and veg, fridge favourites and cupboard staples.
Community development and funding
We’re committed to supporting our communities to thrive. Our Community Investment team help us do this by providing support and funding.
Employment and skills
If you would like support to develop your skills and gain employment, or assistance with your CV and interview skills, our Employment and Skills team are here to help you.
Support and wellbeing
Our Support and Wellbeing team are here to help customers in need of support to ensure you can continue to live in your homes and improve your wellbeing.
Community safety
Our community safety team are here to help you feel safe in your home.
Can your views help plan our services for the future?
Putting customers at the forefront of decisions has always been a priority, so ensuring we have a diverse mix of people to influence them is crucial. The last 12-months have shown the varied experiences and needs of customers, and we want to make …
Posted 08 Apr 2021ALL TAGS
Stock condition surveys of our homes
Living in your home should be safe and comfortable and the wellbeing of our customers is a priority. The quality of our homes is important, which …
Posted 19 Apr 2021ALL TAGS
Supporting our Vulnerable Tenants
We’re delighted to be amongst leading housing providers to partner with Greater Manchester Mental Health NHS Foundation Trust (GMMH) on a unique project that will deliver vital mental health support to tenants in their homes. The partnership …
Posted 05 May 2021ALL TAGS
Get debt help with Breathing Space
Breathing Space is a Government-backed scheme designed to give anyone with problem debt time to access proper debt advice. Under the scheme your creditors must stop contacting you for 60 days and you cannot be evicted from your home in that …
Posted 17 May 2021ALL TAGS
EU citizens living in the UK: apply to the EU settlement scheme now
If you’re an EU, EEA or Swiss citizen and were living in the UK by 31st December 2020, now is the time to apply to the EU Settlement Scheme. (The EEA includes the EU countries and also Iceland, Liechtenstein and Norway.) If you miss the …
Posted 10 Jun 2021ALL TAGS
Gardening volunteers needed in your community
Our independent living schemes provide over 55s with a place to call home whilst also feeling like part of a community. One of the most important elements is the communal garden, offering a space to be in nature, which is proven to be wonderful for …
Posted 13 Jul 2021ALL TAGS
Working together to avoid blockages and flooding at your home
United Utilities say there are around 25,000 blockages in North West sewers each year and around 1,000 homes are affected by flooding – many of which can be avoided. It’s a tenant’s responsibility to not flush anything they shouldn’t …
Posted 20 Aug 2021ALL TAGS
Free counselling for sufferers of domestic abuse
If you have been a victim of domestic abuse, you and your children could be eligible for 10 free 1:1 counselling sessions with Talk Change …
Posted 25 Aug 2021ALL TAGS
Warm Homes Discount Help Towards Winter Fuel Bills
The Warm Home Discount scheme is designed to provide people on low incomes with £140 towards their energy bills to help them over the winter months. You can still qualify for the discount if you have a pre-payment or pay as you go electricity meter …
Posted 06 Sep 2021ALL TAGS
Can your views help us make purchasing decisions to benefit One Manchester residents?
Your voice is important to us, which is why we want people like you to join our new Customer Purchasing team. We’re committed to improving customer engagement to get different perspectives. How can you make a …
Posted 21 Sep 2021ALL TAGS
Universal Credit - managing your money
As many people will see a change to the amount they receive in Universal Credit, it’s important to check you’re getting the most out of your money. We’ve listed some things to think about to make sure you know of the best deals and offers to …
Posted 04 Oct 2021ALL TAGS
Get help with your money worries
With bills increasing and changes to Universal Credit hitting many people, we're supporting Challenge Poverty Week. The aim is to provide information on services that can help you during difficult times. From household bills, to food, and borrowing …
Posted 11 Oct 2021ALL TAGS
Fabulous fundraising for Macmillan
Residents at Thomas Regan Court got together for a lovely coffee morning recently which also raised money for Macmillan Cancer Support. The social occasion was a fantastic opportunity to meet neighbours for a chat and piece of cake and raised a …
Posted 14 Oct 2021ALL TAGS
Talk money before a bereavement
Talking about money is often a sensitive and private topic, but there are many reasons why it’s a good idea to share details about debts and savings with those close to you. There are lots of situations that you can’t plan for, and sadly ill …
Posted 10 Nov 2021ALL TAGS
Loan sharks preying on vulnerable families at Christmas
Families are being warned not to turn to predatory loan sharks charging excessive amounts of interest if they are facing financial hardship over Christmas. Research shows that Christmas is the second highest reason that people borrow …
Posted 18 Nov 2021ALL TAGS
A day in the life of a Young Person’s Employability Coach
Did you know we have a huge range of support and opportunities if you’re looking for work or a change in career? This is open to all ages, but we also have a dedicated colleague to help young people. This support is designed to …
Posted 24 Nov 2021ALL TAGS
Are you ready for Christmas?
With Christmas coming up, it doesn’t mean it has to cost too much. Now is the time to be making plans for this Christmas so that you don’t start 2022 in debt. There are lots of bargains to be had and deliveries will arrive in time if you plan …
Posted 25 Nov 2021ALL TAGS
Customer teams…making things happen!
Putting you at the forefront of decisions so we can provide the most suitable services has never been more important. We’d like to thank everybody that has made a difference in our customer teams so far and would love to hear from you if you would …
Posted 26 Nov 2021ALL TAGS
Women in Business - Is self-employment for you?
Have you got a great business idea that you want to take to the next step? Are you looking for extra support to get your plans off the ground? Our FREE Women in Business workshop could be just what you need to get started. We'll go through …
Posted 02 Dec 2021ALL TAGS
Are you affected by gambling?
With many of us stuck at home during the pandemic, gambling addiction has significantly increased. The allure of online bingo and slots has been very attractive, particularly amongst women. Television and social media adverts are constantly trying to …
Posted 07 Dec 2021ALL TAGS
Join us for our high-rise block inspections
If you live in a One Manchester high-rise block, we would like you to join us for our block inspections. The inspections give residents and caretakers the opportunity to check the communal areas, the grounds, and signs to make sure there are no …
Posted 03 Jan 2022ALL TAGS
Potential Scam - Please Be Aware
Please be aware that employees of One Manchester or Manchester City Council will always have ID and will contact you before an appointment. If you have been contacted and are unsure or suspicious of whether this is a legitimate call, please …
Posted 06 Jan 2022ALL TAGS
One Manchester Customer Survey
From June 2021 we will be working alongside a research organisation, called IFF Research, to carry out some customer phone calls. This will form part of our ongoing research to understand our residents better. What is the research for …
Posted 31 Jan 2022ALL TAGS
Fire safety at tower blocks
Posted 11 Feb 2022
ALL TAGS
Share your views on tenant satisfaction measures
As part of our commitment to ensuring your views are heard, we encourage customers to read through the government’s 22 proposed tenant satisfaction measures which cover five themes. The 22 proposed measures will apply to housing …
Posted 18 Feb 2022ALL TAGS
Are you entitled to Healthy Start?
The 'NHS Healthy Start' scheme can help low-income households and expectant mothers to get £4.25 a week, or £8.50 a week for a family with a child under 12 months old, for items such as fruit, vegetables, milk and tinned pulses. The scheme can also …
Posted 03 Mar 2022ALL TAGS
One Manchester staff donate hundreds of coats to Greater Manchester primary schools
It was during a winter craft session that Youth Opportunities Coordinator, Michelle Wright noticed some of the kids attending weren’t wearing coats. “I was working with primary school children and it was really cold,” Michelle says …
Posted 10 Mar 2022ALL TAGS
Meet us at our estate walkabouts
We’re pleased to announce when our estate walkabouts will be taking place. This is the chance for tenants to meet your One Manchester place coordinator, Manchester City Council representatives and your local councillors. If you have any …
Posted 31 Mar 2022ALL TAGS