Our ongoing commitment to dealing with damp and mould
In December 2022, we provided a report to the Regulator of Social Housing on how many of our homes had cases of damp and mould.
In December 2022, we provided a report to the Regulator of Social Housing on how many of our homes had cases of damp and mould. To date, the majority of repairs have been completed for our customers, making sure our homes are safe and healthy spaces. There are still a number of homes where we’ve not been able to gain access but we continue to put significant effort into getting into these properties to support our customers.
Nothing is more important to us than our customers having a healthy home to live in, and that they feel listened to if they raise a concern. That’s why we’ve significantly invested in this area of work to make changes to this crucial issue and below you can find out how these efforts have helped us to tackle damp and mould in all of our homes.
In September 2022, we created our dedicated Healthy Homes team to proactively resolve our properties' damp, mould, and disrepair cases. When damp and mould is reported our team will inspect all cases within 5 working days of the initial report to identify the cause of the damp and mould. Repairs identified will be completed in line with our repairs policy.
For 2023/24 we’ve set aside a total of £5 million to tackle this issue for customers. This includes our Healthy Homes team continuing to offer urgent support for those concerned about damp and mould and also our proactive work to prevent issues in homes we’ve identified most at risk. This would include increased ventilation, window replacements and more.
Listening to customers
We will continue being proactive and are constantly looking for ways to improve our approach to tackling damp and mould. We’re currently updating our Damp and Mould policy in line with consultation with over 90 customers and we also have our biggest ever customer consultation coming up soon called the Big Listen.
Big Listen
Throughout August and September, we’re hosting the One Manchester Big Listen, a new campaign and designed to listen to and understand your views on our current repairs service.
Your feedback will help us carry out a thorough review of our current repairs service, which will include how we tackle damp and mould, and will be central in how we re-design our service. We will be implementing our new repairs offer from April 2024.
