Why work for us?

• We’re on a mission to create a culture that everyone is proud to be part of where we all feel engaged, connected, and committed to delivering great customer service. 
• We ensure our values are at the HEART of our organisation and everything we do. 
• We recognise the importance of creating a diverse culture where colleagues can thrive and bring their true selves to work, to enable us to be representative of the communities we operate in.

• We recognise the difficult times we live in and for our colleagues, it’s important we offer more than just a salary. 
• We offer meaningful benefits that our colleagues value and that make a real difference.

• We grow our own leaders and develop our talent by supporting colleagues to be the best they can be at work, both now and in the future. 
• We aim to develop more diverse leaders and teams through apprenticeships, succession planning, mentoring and future leadership programmes.
• We provide purposeful work, lifelong learning opportunities, and facilitate open and honest conversations about performance and personal development.

 Having a meaningful voice that makes a positive difference for our colleagues and customers.

• We always encourage colleagues to share their views and opinions and enable them to have a meaningful voice through a variety of channels. 
• We expect colleagues to use their voices to help shape our services for customers and enhance our colleague experience. It’s important to us that colleagues are involved in our decision-making, and that we are always open and transparent about what we do.