Caretaking Service Commitments

1. We will conduct building checks, which include a review of health and safety considerations in line with relevant legislation and guidance. Where necessary we will undertake minor repairs around the blocks. This incudes:

  • Ensuring the building is repaired and maintained
  • Fire safety
  • Basic security checks including lighting, checking of emergency exit doors
  • Ensuring corridors and walkways are clear of obstacles or fire hazards

2. We will keep the internal communal areas of the block clean and tidy. This incudes:

  • Foyer and ground floor
  • Lifts, the stairs and landing, walkways and communal rooms
  • Chute room
  • Bin rooms
  • Hand rails
  • Light fittings

3. We will keep the external grounds within the perimeter of the building clean and tidy and regularly litter pick all communal areas. This includes:

  • Main entrance area
  • Footpaths
  • Drains
  • Grassed and flagged areas
  • Borders and planted areas
  • Car parks
  • External bin areas including the management of the recycling bins and garage sites

4. Outside of the caretaking service working hours we offer an out-of-hours emergency service which can be accessed by ringing our main contact centre on 0330 355 1000. Examples of emergencies include:

  • Hazardous or biological waste in communal areas
  • Securing of immediate fire hazards and unforeseen issues such as floods or fires

5. We will carry out property viewings with potential new customers.