As part of our commitment to the delivery of high quality services, we have reviewed and revised our service commitments. A service commitment is a published standard, which must be adhered to, that can be consistently measured and used to monitor the performance of One Manchester services or contracts. We have tried to relate the new commitments to areas of business we believe that our customers will value and it is our intention to tell tenants how well we are performing against our corporate ones.
On this page you can find our:
• Corporate and repairs service commitments which apply to all tenants;
• Independent living commitments which apply to tenants living in independent living accommodation;
• Caretaking commitments, which apply to tenants who live in accommodation that benefits from the provision of a caretaking service.