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  2. Who We Are
  3. How We Are Doing

How We Are Doing

Our aim is to deliver high quality services, while generating savings and income wherever possible, which can be re-invested into our neighbourhoods through our new build strategy and other growth ambitions. 

One Manchester is regulated by the Regulator of Social Housing (RSH). It's the regulator's job to set standards for our conduct, known as “the regulatory framework”. This is divided into two: economic standards and consumer standards. You can see how we report progress against these standards in our Annual Reports and Value for Money (VFM) Self Assessments.

Our Scrutiny Panel is a group of our customers and members of the wider community whose role is to challenge us to be the best we can be and act as an independent customer focused driver for continuous improvement.

Find out the results of our 2019/20 customer satisfaction survey here.

Complaints Performance

To ensure we continuously improve for customers, we take all complaints seriously.

See how we did

Development spend over £500

Read about development expenditure details of all payments over £500 related to Firm Schemes.

Find out the details

Value for Money

Making sure we offer value for money with the services we provide is a priority.

Read our self-assessment

Service Commitments

Our priority is to give you the best service we can which align to our commitments.

Read our commitments

Annual reports

Our most recent annual report shows how we have performed.

See the results

Pay Gap Reporting

Find out about our pay gap reporting.

Find out more

Financial Statements

One Manchester Financial Statement 2020/21

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Filesize: (2.09 MB)

One Manchester Financial Statement 2019/20

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Filesize: (2.47 MB)

One Manchester Financial Statement 2018/19

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Filesize: (4.47 MB)

Eastlands Homes Financial Statement 2018/19

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Filesize: (4.07 MB)

City South Financial Statement 2018/19

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Filesize: (3.83 MB)

One Manchester Financial Statement 2017/18

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Filesize: (3.16 MB)

Eastlands Homes Financial Statement 2017/18

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Filesize: (2.77 MB)

City South Financial Statement 2017/18

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Filesize: (2.68 MB)

One Manchester Financial Statement 2016/17

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Filesize: (2.3 MB)

Eastlands Homes Financial Statement 2016/17

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Filesize: (1.91 MB)

City South Financial Statement 2016/17

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Filesize: (1.77 MB)

One Manchester Financial Statement 2015/16

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Filesize: (3.43 MB)

Eastlands Homes Financial Statement 2015/16

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Filesize: (3.95 MB)

City South Financial Statement 2015/16

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Filesize: (3.46 MB)

Eastlands Homes Financial Statement 2013/14

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Filesize: (2.98 MB)

City South Financial Statement 2013/14

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Filesize: (2.49 MB)

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Lovell House, Archway 6, Hulme, Manchester M15 5RN

Tel: 0330 355 1000

One Manchester Limited is Registered in England and Wales, Registered Society Number: RS0007018. 
Registered Office Address: Lovell House, Archway 6, Manchester, M15 5RN. We are Registered with the ICO under Registration Number: ZA111141. One Manchester is Authorised and Regulated by the Financial Conduct Authority, Firm Registration Number: 843226

©2022 One Manchester

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