Mind Your Money was a three-year project funded by the Big Lottery aimed at improving the financial confidence of people in social housing which ran from March 2013 to September 2016. The project provided an opportunity to pilot a range of activities and approaches to address the needs of financially excluded Manchester residents and skilled up partner agencies across Manchester to provide ongoing money advice and support.
The original aim of Mind Your Money was to improve the financial confidence and resilience of Manchester social housing residents who had entered or left employment in the previous 12 months or who were on low pay or zero hours contracts before it was opened up to all social housing residents, as well as people living in private rented or temporary accommodation through our partnership work.
Integral to the success of the project was incorporating financial capability training into the work of following five delivery partners whose skills, experience and existing relationships to reach members of the community not accessing traditional money support services:
The original aim of Mind Your Money was to improve the financial confidence and resilience of Manchester social housing residents.
Skilling up frontline staff and volunteers from a range of organisations has built capacity across the city, enabling people to access information and guidance about money issues as and when issues come up, rather than always having to be referred to specialist. The creation of customer-friendly resources including a ‘Super Savvy Spending Diary’ and ‘Brilliant Budget Buster’, which help people look at their spending habits and give handy tips for saving money, have also been a useful tool for frontline staff to support their service users.
Four-week support programmes and a ‘talk money stress less’ campaign, which offered funding to partner organisations to encourage the delivery of financial inclusion projects, has increased skills and capacity across the city and provided intensive support to some particularly vulnerable members of the community. Partners included: Greater Manchester Coalition of Disabled People, Chatterbox community support group in partnership with Northwards Housing, Oasis Centre, Justlife, TLC, Arawak Walton.
The impact of Mind Your Money in helping to connect organisations who have a role to play in supporting the financial inclusion agenda also made the delivery of Manchester’s first Financial Inclusion Conference in conjunction with Manchester City Council possible. Four successful annual conferences have now helped unite organisations across the city to tackle financial exclusion.
For more information about our financial inclusion work please contact firstname.lastname@example.org