You Can Now Book Repair Appointments Online

Following the launch of our brand new One Manchester website, we are really pleased to announce that you can now book or change your repair appointments online.

It’s really easy, all you need to do is log in to your account and click 'book a repair'.

If you have never logged in before, you will need an email address, your customer reference number (available on all your rent statements or from our contact centre) and your National Insurance number so that we can confirm that it is definitely you registering.

Once you have clicked 'book a repair', you’ll be asked to provide a reason for your request and further details about your problem. You then select 'submit', where you will be given a selection of timeslots to choose from - it’s that easy!

You won’t be able to book emergency appointments online.
If you have an emergency, please call our contact centre as you would normally.

Once booked, you will receive a text message confirming your appointment.
You will also be able to see all of your appointments, including those booked over the phone, within your account section on the website. From here, you can easily cancel or change your appointments; simply click on the appointment that you want to change and follow the instructions.

Watch the video below for a quick how-to guide:

Changing your preferences online.

Our website contains lots of information on a wide range of topics, from help finding a job, money advice, starting a business, where money is spent and the value we provide to our communities. You will also find news and what’s going on in your area.

If you are interested in a specific topic, you can now register for updates online. All you need to do is log in to your account, check that your contact details are correct and tick the boxes that apply to you.

You can change your preferences at any time, and rest assured, we will only contact you in the way that you have requested and will never sell data to third party companies.

Important - Missed repair appointments!

Each missed repairs appointments cost One Manchester over £40.

We are currently experiencing very high levels of missed appointments, totalling £25,000 in some months - money that could be used on important community projects near you!

If you can’t make your appointment, please log in and reschedule as soon as possible.

Have more questions?

Click the button below to visit our online services FAQ's page. You will be able to learn more about how they work and how to get started. If there is a question that has not been answered please contact our Customer Services team.