If you are finding the Universal Credit process complicated or confusing, our website has a lot of useful guides. We have broken down the information to make it easier to understand. You can find out who is eligible for the benefit, how much you could get, and what to do if your claim is refused.
There are plenty of links to videos explaining more about Universal Credit, as well as other websites that can help. We have just added a link to the new Universal Credit website produced by the Department of Work and Pensions.
Take a look at our ‘money’ pages to get all of the information you should need.
If you are still unsure and need advice, contact our One Money team on 0330 355 1000 or email@example.com