Use the information below to keep yourself safe from potential fake callers, who might be trying to enter your home under false pretences.
Please also keep in mind that all scheduled appointments are confirmed by text message to the customer telephone number that we hold on record, and all appointments should received a confirmation, reminder and a final text message when the operative is on the way to the appointment.
What does an operative do to prove their identity on arrival?
All One Manchester operatives will carry ID which will be shown on arrival.
The majority of operatives drive a company vehicle which carries the One Manchester logo.
Do they only turn up when an appointment has been agreed?
Yes, an operative will only ever turn up at your house when an appointment has been agreed.
If you are ever unsure, you can confirm an operatives credentials with a quick call to our contact centre on 0330 355 1000.