New full service Universal Credit (UC) is being rolled out across Manchester from October 2017.
This will affect new claims and existing customers who have a change in circumstances.
It will replace...
What’s the difference?
If you are currently on Universal Credit you will be contacted when you need to transfer onto the new full service.
You will receive a letter from DWP and need to reply within 14 days or your claim will end. Please read your letter carefully for details of what you will need to do.
You can watch a video online explaining how to apply for Universal Credit including the information and documents you will need.
1. Access to the internet
If you don’t have this at home or on your phone, you can get online for free at lots of locations around the city. To find out where visit Manchester City Council’s website.
If you need help getting online or are interested in basic computer courses you can ask at your local library or Jobcentre Plus. One Manchester also offers help with free classes and the One Future team can help with finding employment.
2. Photo identification (ID)
To claim Universal Credit, you will need to provide photographic ID. You can do this online at gov.uk verify. If you don’t have the correct ID please let your Jobcentre Plus adviser know as soon as possible.
3. Bank account
Universal Credit will only be paid into a bank or credit union account. For help choosing the right account visit the Money Advice Service website www.moneyadviceservice.org.uk or call 0800 138 7777.
4. To apply separately for Council Tax Support
This should be done at the same time as you apply for UC. You can do this online by visiting Manchester City Council’s website and searching for ‘Council Tax Support’.
1. Save money
Make sure you can manage until your first payment (this can be 6-7 weeks from the date your claim was made). If you think you will struggle to make ends meet during this time, you can ask for an advance payment but be aware that this will be deducted from your future payments.
2. Bank account
Set up a bank account or credit union account suitable for UC payments.
3. Make a budget
UC will be paid to you monthly. If you currently pay for your bills and shop weekly or fortnightly, you might need to switch this to monthly to make sure you have enough money to last you until your next payment. Go onto our website or get in touch for one of our spending diaries or budget busters to work out your monthly budget.
4. Get online
Make sure you have an email address and know where to access the internet.
5. Get your documents ready
Make sure you have the right documents (including your photo ID) and any required personal information ready before you claim.
6. Stock up
Collect food that won’t go off to help you through until your first payment arrives.
If you are a One Manchester tenant looking for help or advice call our One Money team on 0330 355 1001 or email firstname.lastname@example.org