As the situation with the local lockdown in Greater Manchester is being monitored, we've put together the latest information about our services and the help available elsewhere to help you, your family and friends stay safe.

NHS Track and Trace app now available

The NHS contact tracing app has just launched which gives you a local risk level based on your postcode, allows you to check into places for contact tracing, and links you to symptom checkers. Plus, there's the latest advice and the ability to enter a test result. For more information on the app and how to download it, visit the official website.

£500 self-isolating payment from the Government

New laws regarding self-isolating will soon be supported by a payment of £500. The payment applies to anybody on a lower income who cannot work from home and has lost income as a result. Self-isolation is one of the most powerful tools for controlling the transmission of Covid-19, so the new Test and Trace Support payment of £500 will help people to self-isolate without worrying about their finances. Details of how to apply haven’t been released yet but we will update our customers as soon as more information is available.

If you are experiencing financial worries, we have a team of trained money and benefit advisers who can help you. Speak to our One Money team on 0330 355 1000 or email 

Hands. Face. Space

For the safety of yourself and others, please remember to wear a face covering if you have a face-to-face appointment. To allow our repairs team to work safely in your home, you must maintain a two-metre distance. If you have any COVID symptoms please report them to us on 0330 355 1000.

Our Job Clubs are open

You can now make an appointment to speak to a trained employment adviser at Eastlands House, Openshaw. Appointment slots are available on Tuesday and Thursday, 10am-3pm.

Coming soon! Job Club at The Work Shop, Moss Side opening from Monday 19th October. Monday and Wednesday, 10am-3pm. Get your place by phoning 0161 230 1057 or email

Face-to-face appointments available with a customer service adviser

Appointments can now be booked to speak with a customer service adviser at our Gorton office on Hyde Road and The Work Shop, Alexandra Road in Moss Side. Reception opening hours are: Gorton - Monday and Thursday, 12pm-4pm / Moss Side - Tuesday and Friday, 12pm-4pm. Make an appointment on 0330 355 1000 (Monday to Friday, 8am-5.30pm) or use the intercom outside the buildings during opening hours.