We all have to deal with money issues at some point in our lives. Did you know that our One Money team are trained debt and money advisers who can help?
We asked Rebecca from the One Money team to tell us more.
“We can give advice on debts, benefits and budgeting. Our advisers talk tenants through a range of debt solutions to find the best one to suit their personal situation. We advise on the benefits clients may be entitled to, can help them apply for benefits and with appeals if they are refused. We also help with budgeting; so will look at what money is coming in and going out and the best way to manage it.”
“We advise people to call the office and make an appointment. This way we can give a suitable appointment to deal with their query thoroughly. We will always try to offer a tenant an appointment at a venue closest to them.”
“We only ask for information related to the enquiry. This is usually your name, address, date of birth, contact details, income and outgoings, and any disabilities or health conditions. Sometimes we will need to complete an income and outgoings form; especially when dealing with debts.”
“All client information is kept private and confidential. We will only ever share personal information with agencies that the client has agreed to, and we will always ask before doing so. These agencies will be relevant to the client’s situation and we would not share details with anyone else.”
“We have a lot of questions about benefit claims and problems, rent arrears and Council Tax arrears, and all kinds of debt problems. We can help with all of these as well as energy and money saving tips.”
How can tenants contact the team?
You can contact the team by ringing our contact centre and asking to speak to a member of the One Money team on 0330 355 1000, or email firstname.lastname@example.org. If you are not put through first time, the team will be notified and will call back as soon as possible.
They offer telephone appointments, face-to-face and also run drop-in sessions.