COVID-19 Update on One Manchester Services 

I’m sure many of you will have watched the Prime Ministers message yesterday evening which gave a very clear and simple instruction for everyone to stay at home. This is the only way we can prevent COVID-19 from spreading and keep the NHS running. 

People will only be allowed to leave their home for very limited purposes and unfortunately, like all other businesses and organisations, we find ourselves having to take further steps to protect the health, safety and wellbeing of our customers, communities and our colleagues.  

Repairs and Maintenance 

On Friday last week (20 March) we updated you on the position with regards to our repairs service in our update here. In that update we said that we would continue as much as possible with any external works where entry into your home is not needed, however we have had to review this in line with the announcement last night and have now taken the decision to suspend all non-emergency works including those outside of the home. We will continue with emergency repairs for anything inside the home and essential gas and electrical testing appointments and will be reviewing this daily. 

All major planned works will also be suspended until further notice. 

Tenancy Management and Allocations 

We will no longer be conducting tenancy management visits. For housing allocations, if you have an appointment booked this week the appointment will go ahead but no appointments will take place beyond this week until further notice. 

How you can get in touch 

Whilst we have had to close some of our receptions and face to face operations for the time being, we are still here to support you. 

If you are struggling, please contact us so that we can help and guide you to the support that is available. You can still get in touch with our contact centre using our web form, web chat or by calling 0330 355 1000.  

If you or your household are isolating 

As always, the health, safety and wellbeing of our customers and colleagues is the most important thing, and so if you’re feeling unwell and are displaying any symptoms of COVID-19, which includes a high temperature, or you are coughing repeatedly, you should follow the latest NHS guidance, which you can find here. You should only call 111 if you cannot cope with your symptoms, your condition gets worse or your symptoms do not get better after 7 days. 

We ask that any residents or customers that are currently self-isolating to inform us before any visits to their home. 

Please keep checking this area of our website for all the latest information.