Using Our Online Services

• You need to be the named tenant on a One Manchester property
• You must have a valid National Insurance Number that One Manchester has been provided with
• You must know your 9-digit tenancy number starting with 3000
• You must have a valid email address

Your tenancy number will be on your rent statements and any communications related to your rent.

In order to create an account you will need to register, follow the instructions in the video below to create an account:

Yes, in order to change your personal information or change your communications preferences please log into your account and in your dashboard click the pink "profile" tab. You will be taken to our profile page where you will be able to edit your details and marketing preferences. 

We've made paying your rent online really easy. You'll be directed to our payment partner allpay and your transaction is completely secure. Just select the property address and the amount you want to pay and click confirm. For more information on how you can do this, please watch the video below:

Online repairs ordering is only available to One Manchester tenants and leaseholders who have registered for an online services account. Please take a look at our repairs guideline page for more information before booking a repair.

You can book a repair that relates to any of the following:

• Central heating - Gas
• Central heating - Electric
• Drains
• Electrical faults
• Electric fires
• External doors
• Electric showers
• Floorboards
• Gas fires
• Guttering
• Internal leaks
• Outside leak into property
• Taps
• Toilets
• Other

Yes, you can request a communal area repair. This repair request will be visible in the online dashboard of every tenant from your block that has registered for an online account so that there's no duplication of appointments.

Book a repair

You can choose the date and time that suits you and the repair will be instantly booked.

Request a repair

If the repair you have tried to book requires additional details or if it is a repair that according to our Repairs Policy (click this link to open the policy) is chargeable, we will need to get in contact with you and then, upon discussing the repair with you, our contact centre team will arrange an appointment with you.

Your booking will also change into a request if there are no suitable appointments available, in which case you will be asked to specify your availability preferences. 

If your booking was changed to a request you will either:

• Receive a call back within one working day to confirm details, eligibility, or to discuss possible changes
• Receive an SMS with your booking details if the booking can be made using the details already provided

• You can book up to three different repairs in 24 hours. Note that you cannot book more than one of the same repair until the one you have already booked has been moved from booked to completed.
• You can book up to five of the same repair in one year.

Yes, you can view and manage your booking via your dashboard. You may also cancel your booking online up to 5pm the day before your appointment. For more on how to manage your booking please watch the video below:

Booking a repair online is simple, all you have to do is log into your account and find the book a repair button in your dashboard. Please watch the video below to learn how to book a repair quickly and with ease: