One Manchester spends a large part of its budget carrying out repairs which need access to homes. Last year, in around 12.5% of cases, our operatives were not able to get in to carry out repairs that had been arranged with our customers.
In 2017/18 we were unable to get in 5780 homes - an average of 481 a month or 22.9 every day. The average cost of a failed appointment is £45 therefore customers failing to be at home for their arranged appointments in the last 12 months cost One Manchester £260,100. In addition, we may have bought special materials for your repair that we can’t use somewhere else.
Please don’t waste money and resources and make sure you are in for your appointment. £260,100 could have provided:
Missed appointment slots could be used by other customers and reduce the waiting time for their repairs. Also, our operatives may have to wait around until attending their next appointment reducing the number of repairs they can complete each day.
Failure to gain access means some emergency and urgent jobs are not completed in a timely manner resulting in further damage to the property.
To ensure you are in for an appointment, we will text you a reminder the day before and again when the operative is on their way. We will knock on your door or ring the doorbell so please make sure you have no loud noises such as music or TV.
If you are not able to keep your appointment please call us on 0300 355 1000 to re-arrange or cancel, giving at least 48 hours notice before the appointment date. Also, remember to cancel if the issue you called about has been fixed. If you’re not at home for a pre-arranged appointment you may be charged a missed appointment fee.