Our Customer Involvement team work on projects across the city to help improve the health and wellbeing of our residents. There are lots of opportunities to get involved in activities which you can find out more about on this page.
The team also help great ideas get off the ground by working with partners like the discounted food and grocery project, Community Grocers, as well as community venues like the Aquarius Centre and The Boiler House. There are also fantastic volunteering opportunities with a range of roles in these venues and others across the city so take a look at what's available.
Reading and writing is something many people take for granted, but if you struggle it can make filling in forms, finding work and many other day-to-day tasks difficult. So where can you turn for support?
Our award-winning Literacy Beacons project matches each learner with a volunteer ‘Literacy Champion’ who provides support in an informal way to meet the learners’ needs.
The ‘Literacy Champions’ are volunteers from our local communities who give their time and energy to support the learners and have been rewarded by seeing them grow in confidence. Many learners are now finding opportunities in training, volunteering and employment and we have helped more than 200 people to improve their literacy skills.
We are looking for enthusiastic volunteers to join our team and help adults to improve their reading and writing. If you would like to make a difference by volunteering as a Literacy Champion please email firstname.lastname@example.org or call 0161 230 1013. Take a look at why Jack became a Literacy Champion.
Could someone you know benefit?
If you would like help with your reading and writing or know someone who would benefit from literacy support, please call 0161 230 1013.
Would you like to give your opinion on the work we do and shape our service to residents? The Hive Network is a group of people we consult with to get their opinions on the topics they have said they are interested in. This could be via an email survey, an invite to a focus group where we will talk though a specific subject, or a leaflet telling you that something is going on in your area. The service was developed after listening to customers who said they wanted to provide feedback in a way that fits into their busy lives.
We will always try to feedback and tell you the outcomes from the surveys you take part in. If you would like to join this growing network, please complete this form. You can opt out at any time.
Do you know your desktop from your downloads, your hashtag from your history?
If so, One Manchester have some fantastic opportunities to share your knowledge and help others gain digital skills. By volunteering you’ll be helping housebound people shop online, old friends re-connect or providing peace of mind to people that need to access their bills and bank accounts day or night.
Any amount of time can make a difference so call the Customer Involvement team on 0161 230 1013 or email email@example.com
We want people living in our communities to have access to the cultural opportunities on offer in Manchester. That’s why our group of cultural ambassadors are helping us spread the word about ways to get involved in art and culture to improve your health and wellbeing for all ages. If you would like to enjoy performances at venues such as the Royal Exchange, Contact Theatre, Manchester Camerata music project and Home, then get in touch.
Allison Forbes, aged 77, has loved theatre, dance and music all her life and now uses that passion in her role as a cultural ambassador:
“Getting involved as a cultural ambassador has given me the chance to continue and widen my interest, as well as introducing other people to what Manchester has to offer because I don’t think a lot of people make the most of the opportunities in the city. It’s worth making an effort especially as you get older because you make a lot of friends through getting involved too.”
If you want to get involved and become part of our Cultural Ambassador team, please email firstname.lastname@example.org
Would you like to feedback on the work we do in our communities?
We offer lots of opportunities for our customers to help us to deliver great service across Manchester. Our Scrutiny Panel is a group of customers and members of the wider community whose role is to challenge us to be the best we can be, and make sure we are always improving.
Scrutiny Group Objectives
- Ensure our service areas meet customers’ needs
- To act as a representative for customers
- Share the vision to create an inclusive environment for the entire community
What does being a key member of our Scrutiny Panel involve?
- Attending group meetings as well as working on individual tasks
- Reviewing and analysing written information
- Preparing reports and monitoring progress on recommendations
- Constructively challenging and reviewing our performance
- Be committed to the assigned report
If you would like to know more about the panel please contact the Customer Involvement team by emailing email@example.com or phone on 0161 230 1013.
We know what a difference pleasant green spaces make to the community and the wellbeing of tenants, so investing in the environment around our neighbourhoods is very important. We do this in many ways such as redeveloping derelict spaces into community gardens as well as running regular training days to help residents and schoolchildren learn to grow their own produce.
The Travel for Greater Manchester (TfGM) website has plenty of helpful tips and advice for getting around the city. From sustainable methods of transport to travel passes, you will find lots of information on there.
There is help with travel for people who are not working, as well as children and over 65s. If you are looking for work, our One Future team offer training and Job Clubs and links to employers, so take a look at how they can help you.