- One Manchester
Due to the ongoing situation with COVID-19, otherwise known as coronavirus, we have created this hub on our website for our latest updates and information.
You can find all the updates on our services, how you can continue to get in touch with us and how we’re providing support to our customers and colleagues. There are also links to all the latest information from the NHS, Public Health England and the UK Government.
The NHS now have a Track and Trace app which gives you a local risk level based on your postcode, allows you to check into places for contact tracing, and links you to symptom checkers. Plus, there's the latest advice and the ability to enter a test result. For more information on the app and how to download it, visit the official website.
Any customers who have queries can get in touch with us by using our online services and the contact form on our website, or by calling 0330 355 1000.
Repairs and maintenance
Since the start of the coronavirus pandemic we have continued to provide an emergency repairs service and any legally required service and compliance checks including gas servicing and electrical safety testing. We have also continued to carry out work to empty homes where we can achieve the required social distancing of our repairs staff in order to support new lettings to vulnerable customers.
Our full range of repairs will be available to book online through your account and by telephone. If you have a repairs appointment scheduled, we politely ask that you step back a safe distance when answering the door and then remain in a separate room if possible whilst work is carried out. This is to help reduce any health risks to both you and One Manchester employees.
Income Officers / Support
All income officers are working from home and are continuing to provide a full, telephone-based service. While we can’t offer face-to-face appointments, we are offering the same level of service, advice and support.
We’re also working with external agencies and can refer customers for the relevant support outside of One Manchester if necessary. If your job is at risk or you've been made redundant, here is the latest support available to you.
Paying your rent is easy to do online, simply create or log-in to your One Manchester online account and make your payment securely. Find out how here.
We are advertising and allocating properties as normal, with the exception of some flats within our Independent Living Schemes.
We are using a new e-lettings process with video viewings and digitally signed tenancy agreements, which involves no direct customer contact. This enables new tenants who are able to move to safely sign up, and then collect their keys from a keysafe at the property. For anyone who is not able to move at present due to coronavirus symptoms, shielding or self-isolation, we are holding the property for them until they are ready.
Customer access points
Face-to-face Customer access points are not currently available.
Lovell House in Hulme is no longer available for appointments.
Our Contact Centre is still operating and staff are working from home to assist you as much as possible. The easiest way to get in touch is by completing the web from or using live chat on our website.
Also, in line with government guidance, the Aquarius Centre and the Anson Community Grocer are now closed.
There are also a number of premises that we offer services from, which are now closed. These are:
Grounds Maintenance Service
We have resumed a full grounds maintenance service since June. The assisted garden service has also been resumed since July.
Caretaking and Mobile Cleaning Services
We have increased our caretaking and mobile cleaning services which will be conducted seven days a week at all high-rise and independent living schemes. This work includes:
Our Place Coordinators continue to work remotely and carry out external work in the area such as highway inspections, estate inspections and garden inspections.
During lockdown, play areas have been closed, and we have reduced our inspections from weekly to monthly. We are checking all of our play areas to make sure they are ready before reopening.
We’re reviewing all of our schemes individually and assessing what we can maintain without risk to colleagues, customers, partners and the public.
Where we’re still in the design stage we will carry on with work our colleagues can do from home as far as possible. Where we are at a stage of consultation or interaction with the public, we will pause until further notice in line with the government guidelines, or move to digital engagement.
For our schemes where we’re currently on site and involve customer interaction, we will complete any work to ensure we meet health safety and compliance and then pause the works in line with government guidelines.
Any investment projects that require face to face contact will be on hold from 5 November, where work is in a vacant area or property the work will continue.
Grey Mare Lane
In light of the COVID pandemic, and the restrictions in place, consulting with residents face-to-face isn't possible. However we are committed to keeping the conversation moving forward, and making sure that local people have their say. We have created a online engagement website, so people can provide their views, and have begun the consultation on the next phase of the project.
As always, our main priority is the health and safety of our customers and colleagues.
Support and Wellbeing
Our Support and Wellbeing team is now working from home and continues to make contact with customers by phone and face-to-face in emergency situations. The team is working hard to ensure all customers with specific needs receive the support they require.
Community Safety Service
The team is working from home and continues to receive and process anti-social behaviour reports from customers and will continue to deliver case work interventions over the phone or by email/letter.
Independent Living Schemes
We have strongly discouraged the use of the communal facilities in our Independent Living Schemes and have postponed all arranged activities in communal areas until a later date. We have increased our cleaning regimes in all blocks. We advise residents living in our Independent Living Schemes to keep visitors to urgent visits only.
We are delivering a blended service through drop-ins at the Independent Living communities and remotely through welfare calls. The team are also undertaking compliance checks for health and safety.
Employment and Enterprise Services
Our Job Clubs have now reopened and you can make an appointment to speak to an employment adviser at Eastlands House in Openshaw. The Work Shop in Moss Side will re-open its Job Club by appointment-only from Monday 19 October. Book your place by phoning 0161 230 1057 or emailing email@example.com
The SSG programme is in place to support young people who are not in education or work, get back into the world of work, education and training. We believe that every young person is an individual and this should be encouraged. Therefore, our information, advice and guidance is tailormade to you, meaning we will look at your specific interests, ambitions and goals and work with you one to one to help you become the absolute best you can be.
Get Your Future Started is a programme supporting young people with employability skills from learning about the recruitment process to creating your own CV. We are currently offering these workshops online and they are available to any young person in Manchester from Year 9 upwards, so please contact GYFS@onemanchester.co.uk if you're interested.