Emergency repairs are those where there is an immediate or potential danger to a person or a serious risk of damage to a property. The response time to a daytime emergency repair is 24 hours but with some types of repair being made safe within 4 hours. Every effort will be made to undertake a full repair when responding to a daytime emergency but sometimes this will not be possible and further work will be required. Emergency repairs include, but are not limited to:
Appointable repairs are those where the nature of the repair does not cause of have the potential to cause immediate danger to a person or serious damage to a property. Examples of appointable repairs are:
We aim to complete appointable repairs within 20 working days. We will always try to be flexible to your needs and will aim to offer convenient appointment slots.
Major repairs are those which may require longer lead in times as specialist items are needed or statutory consents and approvals are required. Examples of major repairs include:
Work will be carried out a date and time agreed with the customer outside of the 20 day appointable repair category. For reasons of economy or efficiency, these repairs may be grouped together in future programmes of work.