Good neighbours are considerate, tolerant and understanding of others and their different lifestyles. We are all different and we should respect that other people may not live their lives in the same way we do. Before making a report, please consider whether you can resolve the issue yourself. Many one-off instances can be resolved by simply approaching your neighbour and talking through the problem. Often a neighbour is not aware that their behaviour is upsetting you.
The term “nuisance & anti-social behaviour” is widely used and has a broad definition, meaning different things to different people. It can range from unintentional disregard for personal or community wellbeing to criminal behaviour.
One Manchester define nuisance & anti-social behaviour as: persistent conduct that caused, or is likely to cause, nuisance or annoyance to a person where it directly or indirectly affects our housing management function or any conduct that consists of or involves using or threatening to use housing accommodation owned or managed by One Manchester for an unlawful purpose. Read One Manchester's Anti-Social Behaviour and Hate Crime Policy.
If you are being affected by persistent and unreasonable noise or anti-social behaviour, please contact us:
Members of the Community Safety team are often out of office so a contact will be generated asking them to call you. This will either be within five working days for general reports or 24 working hours for all calls related to threats of or actual violence occurring at time. All contacts will be dealt with in a confidential manner and your identity will not be revealed.
You can anonymously report these issues to Crimestoppers who are an independent charity not associated with the police.
ASB case review (also known as the Community Trigger) is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour (including incidents of hate).
The ASB Case Review is coordinated through Manchester’s Community Safety Partnership (CSP). The CSP brings together the Council, Police, Offender Management Services, GM Fire and Rescue Service, Public Health Manchester, the Universities, Housing Providers, and Community and Voluntary Organisations.
The ASB Case Review is a process you can use to ask community safety partners to review the response to antisocial behaviour or hate incidents you have reported.
You can request an ASB Case Review if you have reported three separate incidents within the past 6 months to any of the community safety partners. Each incident must have been reported within one month of the incident taking place. You can request an ASB Case Review on behalf of someone else if you have their written consent.
The ASB Case Review is available to ensure that partners share information and, if the threshold is met, work together to identify any further recommendations as to how the case may be progressed. You will receive a response within 20 working days of your request unless the circumstances are complex when the timescale for response may be extended. Read about the ASB case review procedure and the ASB case review flowchart
This is not a complaints procedure. If you are dissatisfied regarding the actions of a specific organisation you should contact them directly with details of your complaint.
We take domestic abuse extremely seriously. It includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse. It takes place between those aged 16 or over who are or have been intimate partners or family members. Types of abuse can include:
Have you been a victim or witness of hate crime? You can report it to @gmpolice or at an independent reporting centre. One Manchester is an independent reporting centre for hate crime.
A hate crime is defined as 'Any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person's race or perceived race; religion or perceived religion; sexual orientation or perceived sexual orientation; disability or perceived disability and any crime motivated by hostility or prejudice against a person who is transgender or perceived to be transgender.'
A hate incident is any incident which the victim, or anyone else, thinks is based on someone’s prejudice towards them because of their race, religion, sexual orientation, disability, alternative sub-culture (the way they dress or their lifestyle) or because they are transgender.
‘Cuckooing‘ is when professional criminals target the homes of vulnerable adults so they can use the property for drug-dealing and other criminal activities.
Victims of ‘cuckooing’ are often drug users but can include older people, those suffering from mental or physical health problems, female sex workers, single mums and those living in poverty. Victims may suffer from other forms of addiction, such as alcoholism, and are often already known to the police. Dealers often approach the victim offering free drugs to use their home for dealing.
Once they gain control, gangs move in with the risk of domestic abuse, sexual exploitation and violence. Children as well as adults are used as drug runners.
Signs to look out for if you think you are living within or near a property used to deal drugs include:
If you suspect cuckooing is taking place near you, contact Greater Manchester Police, Crimestoppers on 0800 555 111 or One Manchester's Community Safety team on 0330 355 1000.