We offer a handyman service that can carry out minor repairs that One Manchester is not responsible for.
This is usually at a cheaper price than would be charged by other commercial companies/handyman services (see price list). Please note all prices quoted are for supply and fit of materials.
We continue to provide an emergency repair service and all other repairs that are our contractual responsibility. Handyman repairs will be provided at no charge for tenants who have a disability or vulnerability that prevents them from carrying out the repair. There is no clear definition of disability or vulnerability but general guidance is:
- has a vulnerability, disability or medical condition that prevents them from safely carrying out the repair without a family member who we can reasonably expect to be able to carry out the repair for them
- has a vulnerability, disability or medical condition that our failure to carry out the repair would adversely affect (the nature of the repair is linked to the medical condition) without a family member who we can reasonably expect to be able to carry out the repair for them
FAQ – frequently asked questions.
Q. Why should I have to pay - I thought this was covered by my rent?
A. Your tenancy agreement explains that some minor repairs must be carried out by you and some are covered by your rent payments and will be carried out by One Manchester. Some small repairs are not covered by your rent payments and if you want One Manchester to do the repair we have to charge a fee to cover our costs.
Q. I am a vulnerable/disabled tenant?
A. We will ask you what your vulnerability/disability is and ask if anyone one else living with you or a family member/friend could help. If not we may carry out the repair for you.
Q. Why do I have to pay upfront?
A. This is not a repair we now do and therefore you will need to pay for it in advance if you want to use the Handyman Service. This helps us keep our costs down by not having to recover debt and helps reduce unsuccessful visits by our operatives (i.e. no access).
Q. I’m in rent arrears – can I use the Handyman Service for a non-emergency repair if I pay upfront?
A. Unfortunately, if you owe any rent arrears (other than housing benefit arrears) you can’t use the Handyman Service for non-emergency repairs whether you can pay upfront or not until your rent arrears are cleared.
Q. I’m in arrears, the repair is an emergency and I can pay upfront – can I use the service?
A. As the repair is an emergency we will take the payment in advance and let you use the service. However, we will decide which account to make the payment to i.e. we may credit the payment to your rent account and you may still owe us for the handyman repair.
Q. Is there any additional charge for an emergency response?
A. No there is no additional charge or uplift if we respond to your repair as an emergency – just the cost of the repair as quoted.
Q. Are there any exceptions to full upfront payment?
A. The only exception is for an emergency repair where we may be willing to set up a repayment agreement for the amount owed at a weekly; fortnightly or monthly interval of no more than 6 months duration.
Q. I can’t pay now but can I pay the operative when he attends?
A. Unfortunately not, our operatives are not authorised to take payments. You can pay in person at the office or over the phone by card.
Q. Can I pay weekly?
A. No, we are not able to accept weekly payments on non-emergency jobs.
Q. I can’t afford to pay for these repairs?
A. Unfortunately, without payment we can’t carry out the repair. If you are struggling with your finances or have debts which you are finding unmanageable we have a financial inclusion service, One Money, that could help. Contact customer Services on 0330 355 1000 and request a referral or email us at firstname.lastname@example.org. Alternatively, if you have credit on your rent account you may be able to use that to pay for the repair if it covers the cost. We also have a repairs guide with some helpful DIY hints and some useful DIY videos.
Q. If I am already paying for a handyman repair am I allowed to use the service again?
A. Unfortunately not. You must pay all outstanding repair charges before using our Handyman Service again. If you can pay what is owed and the full cost of the new repair now then we can order the work for you.
Q. What happens if I pay then change my mind?
A. As long as you provide 24 hours notice we will cancel the repair and refund your payment to you. If you have paid by card the refund will be to that card within 3-5 working days. We are unable to make cash refunds even if you paid us that way. We will make a refund to your bank account which can take up to 28 days. If you don’t have a bank account you will need to provide details of someone whose bank account we can use.
Q. Do I have to use your Handyman Service?
A. No. You can get this done by another qualified person of your choosing (if structural or involves gas or electricity) or do it yourself.
Q. Can you advise me of another contractor/repair service?
A. Unfortunately we don’t endorse other companies we have no connection with. Normally you will be able to find someone in your local paper or yellow pages or on the internet.
Q. Can I buy the materials/Handyman Service only?
A. Unfortunately, we cannot offer just a materials service or labour service at this time although it is something we may offer in the future. The only exceptions to this are bathroom lightbulbs and fobs. We can supply and fit lightbulbs for £20 or tenants can collect a lightbulb from our offices for £5.50 (£4.58 plus 92p VAT).
Q. I have paid for this repair recently and the problem has come back do I still need to pay for it again?
A. No, we will send our Handyman back to sort the problem out for you as soon as possible.
Q.Is there a limit as to how many repairs I can have?
A. There is no limit if you can pay upfront for your repair.
Q. Will you do any type of repair?
A. At the moment we will only carry out these repairs (price list) on a supply and fit basis. This may change in the future if the service proves to be successful.
Q. What happens if I am dissatisfied with the quality of work?
A. Let us know and we will arrange for a Repairs Manager to contact you to discuss the reason for your dissatisfaction within 24 hours of you contacting us.
Q. I’m not a tenant – can I use the Handyman Service?
A. The Handyman Service is for tenants only at this stage. Again, this may change in the future if the service proves to be a success
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