We want to make sure nobody feels alone during this time and our teams are still offering support and advice on the phone or by email. If you need some help with money advice, employment, community issues as well as much more, contact our Customer Services team by using this form or phoning 0330 355 1000.
We've also put together a range of support, advice and information links that have been shared with us. They cover a variety of topics and we hope they might be useful to you and the community you live in.
Find out about the latest energy and water advice to give you peace of mind.
Energy Suppliers – Up to date advice and answers to questions you may have on managing your energy costs during the outbreak.
Water supply – Up to date advice and answers to questions you may have on managing your water costs during the outbreak.
One Manchester Heat Networks - If you live in one of the following blocks then your heating and hot water is supplied by One Manchester. Click on the name of your block to find out how to manage your heat and hot water account during the outbreak.
British Gas Energy Trust - providing a grant for customers and non-customers if you're struggling to keep up to date with your energy bills.
Read the latest government advice, as well as where to find support with your finances.
Moving to Universal Credit - If you're already getting a legacy benefit like tax credits, and you move to Universal Credit, you won’t be able to go back.
Credit Unions - Information about South Manchester Credit Union and Manchester Credit Union.
Government's housing measures - Find out how you're protected.
Coronavirus – what it means for you and what you’re entitled to - Money Advice Service provides information.
Coronavirus and your money - If you have to take time off work because of coronavirus there are a number of support measures in place.
Coronavirus and claiming benefits - Advice from the DWP about Universal Credit.
Keep up to date with information about employment and the help available.
Immediate temporary jobs - opportunities from supermarkets to fruit picking to NHS volunteering, all advertised in one place.
Nursing Assistants needed at Manchester Foundation Trust - Manchester University NHS Foundation Trust is currently looking to recruit talented local people with the right values to work with us and deliver high quality healthcare to people from Manchester and across our region.
Urgent temporary vacancies - Employ GM connects employers* who have urgent temporary vacancies with individuals across Greater Manchester, who are available to start working straight away during the Coronavirus (COVID-19) pandemic.
Free e-learning courses - Lots of different subjects to learn for free. Eligibility criteria applies for some.
There's lots of community support to provide you with assistance or for you to get involved.
Covid Mutual Aid - If somebody is part of a mutual aid group who needs support or they want to set one up, they can do this by getting in touch with Tom from MACC at email@example.com
COVID-19 Community Volunteering Programme - For individuals wanting to volunteer.
Forever Manchester funding - To support the local responses to coronavirus, Forever Manchester is offering funding awards.
Community online groups - Community groups to share news and updates.
Useful environmental contacts - Who to contact for issues in the local environment.
There are many ways to report safety concerns for you or others.
Community Safety information leaflet - Where to report issues.
Online scam warnings - Be careful with official-looking but fake coronavirus messages.
Don't become a victim of ransomware - Ransomware makes your data or computers unusable and asks you to make a payment to release it.
Find all business support information below.
Government support for businesses - The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19.
Planning to set up your business - Things that you can do so you can help to plan your business.
Basic business plan - Create your business plan with the help of this template.
Here you will find some useful links for the kids whilst they're being home schooled.
Activities for 4-7-years - Homeworking educational links for children.
Home schooling - Five ways to keep your kids learning, happy and healthy.
Primary school lesson plans - Year 2 and 3 - Each lesson plan includes clear timeframes and learning outcomes aligned with the National Curriculum.
Fun at home with authors and illustrators - Lots of top authors and illustrators have come up with fun stuff for your family to do.
Stories and creativity for children - From Story Time and story making, drama, yoga, ballet, making your own theatre, colouring, crafty makes, and a whole lot more.
Tiny Happy People - From the BBC, it has activities to help you develop your child's communication skills.
Elevenses with The World of David Walliams - Audio stories.
Children’s e-books and audio books - Manchester libraries have a large range of children's books to access for free.
Coronavirus: a guide for children - Axel Scheffler has illustrated a digital book for primary school age children which is free to access.
Anti-boredom fun - Word games, jokes, puzzles, facts, riddles, tongue-twisters, activities and more
Take a look at the health information available online.
Stress reduction classes - Courses online, live, in real time, together.
Coronavirus advice for patients in 23 languages - Doctors of the World have shared Coronavirus (COVID-19) advice for patients in 23 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice.
GM Health Hub - Boost your wellbeing, online for free.
COVID-19 Mental health and wellbeing resources - freely accessible resources available for anyone to use.
Mental health support - Links to support groups for advice on many topics concerning mental health.
Keeping well at home - Tips to look after your physical and mental wellbeing.