Contact Information

The quickest way to get in touch is online by completing our form here, using our webchat service, or by emailing enquiries@onemanchester.co.uk

Alternatively you can get in touch in the following ways:

By Phone

Call 0330 355 1000 between 8.00am and 5.30pm.

Disclaimer: Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. We record the majority of customer contacts for training and monitoring purposes, to help us improve the quality of the services we deliver to you.

You can also phone this number for emergency repairs (where there is a danger to health or safety), 24 hours a day, seven days a week to be transferred to the out-of-hours service.

We can come to you!

If you want a face-to-face meeting about something we can't sort out on the phone, contact us and we will arrange an appointment. 

Visit us in person

Your local contact centre teams are available during the weekdays:

  • Lovell House: Archway 6, Hulme, Manchester, M15 5RN

          Monday to Friday - 9:00am - 4:30pm

          The service will not be available in the afternoon on the third Wednesday of every month to accommodate staff training.      

  • One Manchester: Hyde Road (side of Tesco), Gorton, M18 8LD

          Monday, Tuesday, Thursday, Friday - 9:00am - 4:30pm

          Wednesday closed.

Drop-In Sessions

  • Tuesday: 9am–12pm S4B Housing Office, 15 Brunswick Street, Brunswick, M13 9UJ
  • Tuesday: 1pm–3.45pm Sure Start Centre, 101 North Road, Clayton, M11 4NE
  • Wednesday: 10am–4pm Cornbrook Community Shop, 217 Stockport Road, Ardwick, M12 4DY
  • Thursday: 9am–12pm The Grange Centre, Pilgrim Drive, Beswick, M11 3TQ 
  • Thursday: 1pm–4pm S4B Housing Office, 15 Brunswick Street, Brunswick, M13 9UJ

 

Disability Access Information

Click the tabs for details.

Archway 6, Hulme, M15 5RN

Disability Access

  • Flat access automatic door
  • Low reception desk
  • Disabled parking
  • Disabled toilets

Hyde Road (side of Tesco), Gorton, M18 8LD

Disability Access

  • Parking is only available at Tesco the car park 
  • Flat access but no automatic door
  • There is always a member of staff available for assistance 

15 Brunswick Street, Brunswick, M13 9UJ

Disability Access

  • Automated double main door access
  • Standard height reception desk
  • Disabled parking available in the street at the side of the office

101 North Rd, Clayton, M11 4NE

Disability Access

  • Automated double access main door
  • Standard height table
  • Assistance can be given to access the drop-in room
  • Disabled parking available in the centre car park

217 Stockport Road, Ardwick, M12 4DY

Disability Access

  • Manual main door access wide enough for a wheelchair
  • Assistance can be given to access the drop-in room
  • Standard height desk
  • Disabled parking available in the centre car park at the side of the building

Pilgrim Drive, Beswick, M11 3TQ 

Disability Access

  • Automated double main door access
  • High-level reception circular table with high level seating (similar to bar stool)
  • Disabled parking available in the car park in front of the building

130 Alexandra Road, Moss Side, M16 7WD

  • Ramp to automatic door
  • Low reception desk
  • Disabled parking
  • Disabled toilets
  • There is always a member of staff available for assistance

 

21 Eden Close, Hulme, M15 6AX

  • There is always a member of staff available for assistance 
  • Manual door wide enough for a wheelchair 
  • Restricted parking for 2 hours 

 

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